Manage Settings It was only when I confirmed the purchase that I realised the cost was 2,400 for the tickets that havent even been released yet. What are your experiences with third-party/resale ticketing like Viagogo? Want to sit down front? Pent-up, post-pandemic demand plus staffing shortages adds up to a squeeze on airfares this summer Horacio Villalobos / Corbis via Getty Images. Their buying experience has been criticized as misleading at times. The seats are automatically confirmed when purchased, *******************************************************************. A previous comment said it well$1.2 billion event venue. If you want to know if using Viagogo is reliable, then read ahead. Even more bizarre were the listings for Ticketing Expert LTD. As already highlighted, this untraceable company had previously declared itself registered at a non-existent UK address composed of a road in Oxford, a town in Devon and a postcode near Crewe. So the overall value of the tickets are governed by the marketplace that they are being sold on. Scan this QR code to download the app now. The problem with places like Viagogo is that say your tickets were originally purchased from GigsandTours, you aren't their customer so they can't help you with any issues. Go here and gasp. For a long time, Viagogo were the biggest and best in the online ticket reselling business. of filters such as date, location, timeframe, maximum price/ticket, or specific Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. will be higher as the person has already purchased the ticket at full price and Because this is a resell marketplace, you can also find tickets to shows and games that have been sold out at the venue. Best Sports & Events Ticket Sites Reviews, Available globally with regional websites. Problem is these are mobile tickets and whilst there is an option to transfer the tickets to someone else on the ticketmaster app, viagogo won't give me the buyers details. Should I buy legit seats as backup? They robbed us blind. My airfare and hotel costs was $6200.00. 1st time at F1 - denied entry for fraudulent tickets. they send invalid tickets), they will not be paid.In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. Interestingly, this is what the CMAs merger team appeared to conclude in a report published in February 2021. While you didnt specify your destination, I can imagine if you are flying to places like Paris, Rome or London, you are seeing exorbitant prices. So right now, youve got both people who are prioritizing travel in their lives and people who couldnt travel during the pandemic a combination that is dramatically increasing demand. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support. and if they dont arrive, not only will you get a full refund but the seller Adam Webb has worked in the music industry for around 20 years. If there are any issues with the tickets (e.g. something that you must take into account if for the unfortunate case that The ticket price is then paid t. All rights reserved, Is Viagogo Reliable? Many carriers . Their initial response to my inquiry was that the tickets are often released shortly before the event. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Founded in 2006, the platform is still one of the most popular sites for exchanging and reselling tickets for a wide variety of events. Viagogo does put a lot of emphasis on using interactive seating charts, and different colours to distinguish different ticket types and filtering options, which will help you sift through their many options. If you are looking for an urgent telephone number for Viagogo, or if you are wanting to speak to a representative at viagogo then you can try some of the contact methods below: Another useful link is their FAQ section: Viagogos help centre: https://www.viagogo.co.uk/Help/Buyer. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. As a resale aggregator, prices may be higher than face value. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. You can search for upcoming events by a number And now, no General Onsale, So, about Rufus Taylor joining the Foo Fighters. All rights reserved. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Until then, viagogo and StubHub were compelled to operate as separate businesses. These settings can be found usually in the top right or bottom left of the site. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. In theory, this scenario should suit Eric Baker famously. This has become a bit of a sticking point with Viagogo as of late, as we will discuss further in a moment. Why are Viagogo tickets so expensive? We also believe that other fake sellers continue to operate across the platform. Asia and Oceania flights are even more expensive, at $1,784 and $1,717 respectively, according to Hopper. If we were to look instead just at one-way tickets departing on May 7, we'd see that they cost $150, or exactly half as much as the round-trip. Required fields are marked *. on the site. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Its my favorite time to travel anyway, as its usually cheaper and less crowded. Home - Ticket Site Reviews - Is Viagogo Reliable? While airfares have moderated some, they are only slightly lower than last years sold-out summer. Which is cold comfort, since prices seem so much higher than they were during the pandemic, when we all got used to rock-bottom deals. Last month, so-called "secondary ticketing" platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading,. Absolute joke. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. Domestic flights remain high, too. By comparison, viagogos North American business is practically non-existent. The Derby was held on May 7, 2022. Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. (modern). Getting tickets for a sold-out concert is a difficult task without turning to ticket touts outside of a venue on the night itself. in the language of your choice. Something GES SL appeared to be doing systematically . This feels quite invasive, and Viagogo really dont need to include this feature in such a brash way. You do end up with slightly higher prices, but that can be said of any reseller, but you can get the tickets you want for pretty much anything. On the back of a costly long-running investigation that has made substantial progress in cleaning up secondary ticketing in the UK, it feels absurd that these serious allegations raised about viagogo are not being pursued more vigorously. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Just the way of life. You will continue to see these well-known sales practice throughout the entire site. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. In the US, StubHub is an absolute juggernaut. No part of this site may be reproduced without our written permission. The Most Comprehensive Viagogo Review Online. Each week, the podcast looks at something from the alt-rock universe, from artist profiles to various thematic explorations. My only option is to upload a ticket pdf which i won't have. That said, we wont see the return of bargain-basement prices we saw during COVID-19 anytime soon. Yet if you see a deal, jump on it. We weren't able attend 2 years after the initial date. The Foo Fighters announce their first gigs without Taylor Hawkins. Just make sure that you However, there has been a great deal of criticism directed towards Viagogo as of late. Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. A much-debated ban on domestic flights within France will finally be rolled out in 2023. This time, they were called Sofia Wagner, a Munich-based seller listing thousands of extortionately expensive tickets to UK festivals and arena shows; H.E Events, a Dundee-based business listing thousands of extortionately expensive tickets to live events in the UK and globally; and Ticketing Expert LTD, a business registered to a bogus UK address that replicated the questionable grassroots model pioneered by GES SL. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. * One or more of these files was not uploaded due to an invalid file type. I strongly suspect that this context explains viagogos dogged support of phantom sellers like the Ryan & Jacob Corporation. Like any other resale marketplace, the prices We do everything in our power to prevent tickets from being bought for resale, and are very clear fans should avoid firms like Viagogo. Amazon ceased operating as a ticket agency in March. So Viagogo remind us, at every possible opportunity, just how scarce the tickets that youre looking at are. Lets face it, if viagogo were a tiny High Street business, they would have been closed down yesterday. But, if you want some help getting the tickets you want, then here are some tips on how to do it. A substantial figure, yes, but considerably less than the 2.5bn market value claimed by viagogo and StubHub. legitimate ticket in time for the event. In April the Competition and Markets Authority (CMA) threatened it with legal action for. I recently used Viagogo to buy two tickets for George Benson at the Royal Albert Hall. Apr 27, 2023 IST 6 Min (s) Read. And then RM270 for Aurum? Subscribe to Lonely Planet newsletters and promotions. This review hopes to offer an impartial spotlight on the largest online ticket marketplace, so that you can stay informed with the best vendors available. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Plus, although That's why airlines can charge such high average fares," Sobie said when contacted. I scored 3 tickets that Id rate not too bad for $800 for all three after all taxes and fees. A free food fair and discounted movie tickets don't do much in terms of turning up the merriment. Just like GES SL, these activities appeared to constitute industrial-scale fraud, and also implicated viagogo in multiple breaches of consumer protection laws and the terms of their court order. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket. I cannot afford to lose this money. This awful user experience needs to be addressed, because it happens during every transaction and wastes a lot of time. What's the best way to explore a new city on the day you arrive? Your browser does not support embedded videos. Visit Website Write Your review Tell us how Aren't Kpop fans taken advantage of enough in Malaysia??? Die Platzierung ist natrlich viel schlechter. All the elements come into play when selecting the best time to visit Grand Canyon National Park. During the pandemic, I believe many people decided they were going to travel once COVID-19 restrictions were lifted. Privacy Policy. market. Which is cold comfort, since prices seem so much higher than they were during the . Viagogo for a good part of the past 10 years has been the largest and most secure marketplace worldwide, but unfortunately, in recent years there is a change in the sentiment towards them. The idiots had landed.]. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. When our tickets were not provided they refused to provide a refund . Continue with Recommended Cookies. What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. We were refused entry to a venue because the tickets were invalid. In addition to their poor customer service, it is also to be wary of their high hidden fees . Out of desperation to divest StubHub International, viagogos listings have been artificially boosted creating an illusion that the site is laden with tickets, and that the uncapped secondary market continues to boom. Pioneering a commercially questionable model that combines the 1985 comedy classic Brewsters Millions and a Stella Artois marketing pitch, Ryan & Jacobs strategy appears to involve posting tens of thousands of reassuringly expensive tickets at events like Cherym & Cheerbleederz at Birminghams Sunflower Lounge, or Goan Dogs at Manchesters Castle Hotel, or Julia Bardo at Clwb Ilfor Bach, or Lonelady at Stereo in Glasgow or Joe & The Shitboys at The Horn in St Albans. Filtering what is happening in music to save you time, money and effort. The scandal of fake sellers committing fraud on this platform demands serious and immediate investigation. Well if I and all of the other unhappy reviewers can keep letting others know not to use this awful company hopefully less people will not have such a terrible experience and loose so much hard earned money to waste on scammers. This skullduggery raises plenty of questions. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Points Guy publishes flight deals every day including several for sub-$500 flights to Europe. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Viagogo is currently one of the worlds largest ticket marketplace, and were one of the first ticket vendors to see major success online. The options will pop up and you can choose what you were looking for. Most of StubHub UKs suppliers (ie high volume ticket touts) have deserted the platform too. You can often score great deals that way, too. Given what we now know about viagogos business model (hello smoke. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online. Out of desperation, I found the tickets I wanted on Viagogo for a little bit more than what's advertised on Ticketmaster, and the e-tickets got sent to my email successfully. New York CNN Business . Here are six things to know about the Emerald City gem of the Pacific Northwest. Naturally placement is worse. In short we dont want to lose out on something that we will like, such as popular football tickets. We went to the event and was told there was no tickets for us. This proposed divestment was also hardwired with a crucial caveat: whoever bought StubHub International would have to run it as an uncapped resale site and in direct competition with viagogo. Used the gift card to buy beartooth concert tickets. GES SLs listings were speculative. same price as the original ticket sold by the venue. Whats even worse than the high booking fees is Viagogos hidden fees. Even more troubling, evidence suggested GES SL was closely connected to viagogo itself details of which were passed onto the Competition & Markets Authority (CMA), the UKs business regulator who has been investigating viagogo for five years, and served them with a court order in November 2018. Ticket reselling services like Viagogo, Get Me In and StubHub . Inflation of all kinds is also at play here. Despite their negative reviews, they are still one of the largest online ticket vendors in the world and most likely to have the tickets you are after. Do Not Sell or Share My Personal Information. If the less profitable parts of StubHub can be jettisoned, then so much the better especially if viagogos dominance isretained in the UK and other territories. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Why use viagogo? -Discover the hottest events in your area. From Champions League Finals to sold out Lady Gaga concerts, Viagogo is usually very well stocked. There are complaints. According to the aviation analyst, the ripple effect comes down to the fact that capacity or supply isn't fully restored yet and is not keeping up with demand. Been sold fraudulent tickets twice. Despite overcast skies, Seattle is a beautiful part of Washington State. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even.\r\nWe flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. The venue will check for ID, and the name on the ticket doesn't match my name. The ticket price is then paid to the organiser. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. At an average ticket price of $551, the price for Game 1 of the series is $164 more expensive than the second-highest average price -- $387 for Game 3 of the Cleveland Cavaliers-New York Knicks . Viagogo has followed the industry trend and beefed up their security online to maintain a safe platform for users. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. The Advertising Standards Authority (ASA . As a result of this, their guarantee should definitely be taken with a pinch of salt. It may be difficult to relist some tickets. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. However, this is a supposedly multi-billion-dollar global operation were talking about; and one with an appalling record of legal compliance, that has profited substantially through mis-selling tickets to UK audiences, and one whose merger will have significant future connotations for the entire UKs live events sector. The Royal Albert Hall says that the shows promoter allocated tickets in PRs row to Amazon, as it was a legitimate agency for the show. However, it has still failed to respond to the CMAs demands that it identify sellers, make clear the face value of tickets and warn customers that some venues do not accept tickets from secondary ticket websites. This story is flagrantly wrong. When I purchased my tickets the site said UNOBSTRUCTED VIEW and on reading this was in the VIP area. About this app. The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. So, when you do purchase your tickets, you can rest assured that its via a secure payment system that you can count on. !\r\nI emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. Nicht Viagogo bentzen. Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. 6 Total Score. Out of my concern, I emailed Viagogo and this was their response: Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. It didnt. I cant wait to see what they put together for this venue, Your email address will not be published. Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . complex market and is driven by supply and demand, with many players involved I've just moved here and decided that I'll take the opportunity to go see them live. I also predict airfares will eventually return to about where they were before the pandemic. Prefer this to be honest. Those are resellers. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. Viagogo is undoubtedly the largest global Anyway, i put two on via gogo and they sold last night. value. We will be looking closely at this evidence to ensure that the order has not been breached. hello mirrors) youd have to question how much due diligence these shiny happy people actually undertook. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. The most important thing at the end of the day is to receive a (modern). However, this guarantee should not always be taken at face There are a few ways to reach Viagogo, and the contact information can vary between each local site. In any case, whenever you do have issues, in order to get a refund from Viagogo make sure to request a written confirmation from the venue and keep a receipt of the new alternative tickets that were purchased, this will help you to prove your case during the refund process.
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