The second we walked through the doors, it was very clear that this resort while luxurious was probably not the vibe for my travel companion and me. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. Lows:I initially booked through Royalton direct and thought I had DC. It's harder to escape the crowds, for one. We got to the resort at about 5 p.m. on a Monday evening, and the lobby was decently busy. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). When it comes to booking a great vacation, two people can have widely different experiences at the same resort depending on the vibe you're hoping to get out of your trip. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Yes, guests often enjoy the ocean view available here. Great job also to my pool and gym workout boys Eli and Daniel. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained. Related: Why all-inclusive resorts are more attractive than ever following the pandemic. Ask trinprincess about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask Abraham R about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask christineb1201 about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Gym Their gym crew is amazing, try the TRX classes they were amazing and kicked my booty, literally I do cross fit and my bum was sore from that class, or maybe it was from the stairs. I personally use a steamer at home for most of my clothes, so I didn't mind the lack of iron and ironing board. We thank you for the kind review regarding the dining experience you had, especially by the Level 18 service and facilities. Sitting 18 stories above the glimmering lights of the Cancun Strip, the newest Royalton feature. Unlimited reservation-free dining international, and local liquors, Complimentary access to Level 18 - Rooftop Cabana Lounge, Royalton Fit: a modern fitness center with instructor-led classes, Unlimited international and local liquors, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or, Theres a reason friends and loved ones visit our properties year after year. However, they were serving drinks (a pink fruity drink that was very good) while we were in line and there's a clear view of the beach out the glass windows at the back of the lobby, so we didn't mind the wait. Whether you want to try out traditional Mexican dishes or grab a slice of pizza, the buffet has you covered. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. For a place that attracts numerous Americans, the staff's ability to speak English was far more limited than I would have expected. There's a check-in desk outside the Gourmet March restaurant and you could book treatments through the TV in your room, but that was the only signage throughout the hotel that alluded to the spa. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Luckily, we do have some early risers so that was probably why, there is not a lot of lounge chairs, but as I said we never had an issue and though the pool is not large there was plenty of room and we never felt crowded. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Our Butler, Luis, again took care of all our needs, including reservations for all the restaurants in the resort. Relaxing & refreshing stay. Dear 777leatherThank you for sharing your comments about the vacation stay at our Resort! Their blow dryer is amazing I dont care how thick your hair is it is more than sufficient. We got tacos, which were delicious. Popular places such as Senor Frogs and Coco-Bongo were a short walk away, and the sidewalks are wide enough to accommodate the foot traffic. Our Sports Event Guarantee ensures you can cheer on every major international match from SCORE Sports Bar and Lounge while dining on traditional pub food and celebrating with premium drinks. Start each day comfortably refreshed in anticipation of the adventures to come. Our premium level of service offer additional experiences like butler service, access to exclusive areas, premium drinks, among others in order to create a diferent vacation moment. We were hungry by this time, so we headed to the buffet lunch. Keno came on strong and we all thought what a great butler, well turns out not so much he was a lot of talk but not much behind the action. Nothing was ever explained to us. Wow, its beautiful up there. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. If being a butler is a promotion, this guy needs it ASAP. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. The performance was beautiful and the dancer was talented, but it seemed a bit out of place in the middle of our meal. Food was great and view was wonderful. Step into one of our 458 posh suites to recharge in luxury and revel privately. Royalton CHIC Cancun, An Autograph Collection - All Inclusive Blvd. We moved rooms after the first night because it smelled like mold and I think I saw mold spots on the mattress. My one complaint is that between a busy lobby, the music playing, plexiglass separators and masks, it's a bit hard to hear what's being said. It was before Noon, so we knew our rooms would not be ready and werent expecting them, this is not our first rodeo. The beautiful, private, white sand beaches are absolutely swoon-worthy! Improve earnings, maximize rewards and track progress toward dream trips. All the workers at Royalton Chic Cancun were great! If you want sun head to the roof top you are diamond and have free access and there is plenty of it. The hand-held shower head had much better water pressure. To be honest, as you drive up the very long drive, it's unimpressive and actually looks penitentiary-like. I need coffee daily to function, and the Scoops Gelato and Caffe Lounge did not disappoint. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Wish I couldve stayed elsewhere and unfortunately will not be back. It sounds like you felt very welcomed and comfortable during your stay, which is what every guest hopes for. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But room service is available 24-7, so we were never without anything we needed. Tripadvisor performs checks on reviews. DonJulio 70 is available at some locations for DC members, but we encountered being told we had to pay $10 for that in some places in the resort and for sure in L18. Pool food service in diamond club was awesome good choices and great tasting. They have a talent of making you feel like the most important guest in the world. During the day they are getting everyone involved and are pumping people up thats what we are there for right! Martini bar Live music here a couple of nights after the shows, we really enjoyed hanging out here and even did some dancing. It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. Food was scarce in the Diamond club reception area, and drinks were pour your own, no bar like at the Royalton Riveria. Not to mention impeccable service from our server Ernesto! You could also choose from an assortment of baked goods, takeaway snacks and gelato, but we were mainly interested in the caffeine options. The butler service we received was a joke. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Km 9.7 Boulevard Kukulcan Hotel Zone Cancun, Quintana Roo, Mexico 77500 View Large Map Phone: +52 998-283-3900 Toll Free: +800-228-9290 Hotel E-mail Hotel Website Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Arrival Where was our alcoholic celebration drink? Courtesy of CHIC Suites Resort. Highlight: Location, views, and SPA ( I recommend hydrotherapy and Swedish massage). The resort map on the TV was blurry, and there was no easily-spotted signage to point me in the right direction. If you are looking for a quiet place, look for something else. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! The next day they would move us to the 14 floor and they took care of moving everything for us. Year Built: 2019. Nestled between the crystal-clear waters of the Caribbean Sea and the Nichupte Lagoon, Royalton CHIC Cancun is a trendy adults-only oasis that offers an unparalleled vacation experience. We had some that had king beds and some that had two queens both rooms were pretty much the same. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. The room was nice, though not overly spacious. While rain showers are great in theory (and definitely pass the Brian Kelly shower test), anyone with long or thick hair will tell you that they aren't always the best for washing and conditioning your hair. There was a mix-up, and I didn't have DC and had to upgrade at the front desk. Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. There was another outlet by the desk. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. I booked a luxury junior suite with a sunset view, which is the standard room. Not to mention impeccable service from our server Ernesto! Terrible conditions for relaxing, so I avoided the room. Everyone was friendly, and wore masks inside the resort.
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