I checked my records and there was no charge. It sucks when companies do this because it turns alot of people dishonest just to save from getting fired. Next time, give helpful info, not a bunch of snarky baloney. Log in to fyevip.com, go to My Account and click on the end membership link. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. What is my FYE VIP membership number? But we have quotas to live up to. She starts asking me all of my information and typing it into the computer. 4437 Morgan Ford Rd. The DoNotPay robot lawyer, which won the prestigious ABA Brown Award for its services, can help you sue the company in small claims court. Are you serious? If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, . I can watch the movie I bought on Hulu for free now. I agreed to the backstage pass club and also understood the free magazine arrangement which basically was in my hands, because if I did not cancel in time I would start being charged $11.99 per month. Write. But the next month I got charged again so I called to see what was up. Sure enough, I went about a full year with some unknown charge on my card every month, until I finally figured out it was FYE 2 years and about 20 calls later, they still refuse to cancel my card. We did the 30 day free trial and decided where we live that we do not benefit for it so we called to cancel it. If youre not satisfied with the service, your only option is to cancel it. This is a change from our prior procedure of just . Oh and that first response is also wrong because there are 2 cards one is $25 for the year strictly just for fye and the second card is free for 1 month then its 11.99 a month but this card saves you at other places over 100, 000 different stores its like a AAA card. Heck, the $20 gift card gives you 2 free months to basically make up your mind, not to mention the extra coupons inside and all of the offers online that more then make up for the fee. At this point I'm really confused because she never told me she'd need this much, but I just went with it. As soon as your free trial is over, you will be charged for your membership. My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. Here's my experience: Track all your paid subscriptions in one place, for free. Maybe I'll just call them and find out what's going, but I'd still appreciate some feedback from anyone who is willing to offer it. I filed a huge complaint and intend to have the representative fired who caused all of this grief. Even if the FYE was closed it doesn't matter. plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. Resolved. Who signs up for something when their kid is screaming? Who the hell do you think you're calling uneducated? I don't mind calling to cancel services. I spoke with Martin who was very helpful and that was it. You can't listen if THEY WON'T TELL YOU. Share your photos and videos with others to prove the truth of your words. DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! What makes this issue so striking is that they usually dont even use all those subscriptions. Does FYE charge for pre orders? I also will be reporting to the Better Business Bureau and I no longer will be shopping at F.Y.E. Member Price $26.99 Speak in a harsh (not yelling) tone. No refunds even if it's the first of the month. I was also a part of their salesperson scamI turned it down with a Christmas purchase and realized in February there was a monthly charge to my credit card I used for payment.. As soon as your free trial is over, you will be charged for your membership . has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. In the Reason for contact section, select Member Cancellation. Posted 12/11/2013. Are you tired of paying for your subscription with FYE Backstage Pass VIP? Submit a complaint and get your issue resolved. Email -[emailprotected] After hearing time and time again about this great program that provides tons of benefits I decided to try the month free just to read the booklet and see what its about. Share your photos and videos with others to prove the truth of your words. I said no, that we were all in queue, and it's my turn now, and returns don't take that long anyway. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. I put my item down and she starts asking me if I'd like to save 10% off my next purchase, not mentioning that there is a fee after 30 days. Box 41248, Nashville, TN 37204-1248. I knew my 30 day trial would be up at the end of January and since I wasn't using the card and was on bed rest I really just could afford the $9.99 a month on something I didn't use. Youre not alone. Write. Without a signature. Read receipts that you sign or packets of info you receive, call and talk to a manager or go online for additional info. Silly me again for thinking that it was actually cancelled and he meant we will keep your account active until the 18th, when he really meant we will keep your account active until forever. So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. Half of these complaints are BULL! He then told me that I had opened the box, so I had no choice. Within the past year I prepaid for songs that I could download at later date. He said, "Oh, I'm just trying to get you a 10% discount." Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee. Either does the company. "Is there anything else I need to know about this?" I guess the clerk just decided to add the card on and then after wrapping all the presents I found at least 2-3 packets of the same information, as well as cards detailing information on the VIP Backstage Pass. So cry all you want about losing your money- but don't try and make a good store and a good company look bad because of it. But anyways, my main point is that - not all the stores are terrible, not all the employees are. Um if someone just signed me up for something using my credit card you damn well believe I'd take the time to read a small paragraph that is not only on my packet but on my damn reciept! Customers get an immediate 10% discount on their in store purchases. The cashier told me that I would save 10% on my purchase so I did. There are two versions of it the BSP and the BSPVIP. I promptly discarded these packets due to the fact that I had made no purchase of them (to my knowledge) and I was under the impression they were some sort of promotional product I need not worry myself with. No Hidden Charges. So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). I tell my customers 100% what they are getting. So I did just that. While he was very nice and understanding, I was annoyed (though it wasn't his fault) that he said my account still read as active and a refund was not available. LMAO. View all FYE reviews & complaints. You need to enable JavaScript to run this app. Then I was given a cancellation number. I fallen for this as well. Then a month later you get a charge for $11.99 out of nowhere and when you call THEN they tell you that you have to activate it then cancel it and surprise! Will my FYE Backstage Pass free trial auto-renew into a paid subscription? To think, if I would have thrown it away there'd be no way for me to access the account in order to cancel it. FYE Backstage Pass VIP, P.O. You should always ask if you're suspicious or have doubts. Payment Options. From the outside looking in, I know it's annoying to be pestered with a bunch of questions when you just want to leave. I do not want to have to do this again, and I am hoping this works and clears out this charge and any further charges to my credit. Angela Edwards, Esq., Law Office of Angela Edwards, East Longmeadow, MA 01028 (413) 525-3820. Just because I disagree with a user's complaint on a complaint website doesn't make me a troll. and our I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. What a bunch of crap! So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. And RedNinja, they are doing this to people. Its called Backstage VIP Use it to sign up for any free trial, and you will never be charged after a free trial again. I declined the card, and paid for my purchase with my debit card. Here is where I made my mistake though. That being said, I still don't support the amount of trickery the FYE employees use to sign people up for this card. Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. It was 25$ a year, and saved me a percentage at the store. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please turn it on so that you can experience the full capabilities of this site. That was great considering I worked at a mall, and like shopping at my local suncoast. Platinum is a $25 annual payment that provides discounts at FYE only. f.y.e. And did I mention anywhere in my complaint that my child was screaming or that my child was even with me? NOTHING else was provided by myself. There are four ways to cancel your money saving f.y.e. 2. I never signed up for a membership or got any information about it either. An additional 10% off purchases at FYE for your entertainment stores and online at fye.com, Exclusive Member-only offers and discounts via email *FYE Backstage Pass Members do not receive discounts on the purchase of Gift Cards, FYE Backstage Pass membership fee, iPod units, Downloads, Game Hardware and Tickets. This is ridiculous. After giving it to him, he told me that I was not yet in the system (because it makes sense that he would have my name and birth-date if I weren't? Customer must call to cancel 1-877-351-2131 and can cancel at any time. I've had this happen to me today. I decided to check out this AMAZING service, so I log on. You see, I've actually been working at a Sam Goody store (which is affiliated with F.Y.E.- think of it as the Gamestop/E.B. >:-( This pisses me off on so many levels Hey, can anyone tell me if and when I'll get the $20.00 gift card I mailed in for? I was told that I would have 10 percent taken off the price that i was paying if I signed up for the card. Yes FYE is under pressure with the increase of ILLEGAL downloading but they still have customers who choose to support their favorite artist or actor or go just because (in a good case) knows an associate and trusts their judgement on entertainment. 2023, Emma Technologies LTD. All Rights Reserved. I'm by no means perfect. I was stunned. St. Louis, Mo 63116 Write to: f.y.e. Be sure to get a confirmation number or email for the cancellation. If you want to jump the phone queue, use DoNotPay! If you want to cancel Great Fun via phone, call 1-877-488-9480 and inform a customer service rep that you'd like to cancel your membership. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. That nonwithstanding, I found a really good deal (30% off eye exam and glasses), and since I have been needing to get my eyes re-examined, I called the company the deal was for. As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. In that case, you can request a refund in the same store where you purchased your Backstage Pass. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. The associate completely failed to tell me this, I guess assuming that I would opt out, which is what I would have done. f.y.e. So I said, fine and she starts asking me all these personal questions about where I live and so on. I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. Insanity. Apparently, they never took this "deal" off. 2 credits for a total of $$155.00 deposited. and she again said "yes, it's free to sign up". Yes, 11.99 is crazy. If you want to upgrade, you can for 10$ a month. The $20.00 gift card you don't automatically get in the mail, you have to mail out for it yourself using the slip included in the VIP discount card package. I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. As far as I'm concerned, the cashier never got my consent and simply said "Let me sign you up for this thing and get you 10% off, what's your email?". There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. When I called they also verified my name and address, which was somewhat close to what it really was but was completely wrong. I called the bank to see if they had a phone number and replied no. But one time they were offering what I thought was a free trial of it and you could get a $20 gift card as well. P. Paulmcxxx of Fort Wayne, US. I dont need or want the VIP. on various subscriptions and memberships. Email: [email protected] Call: 1-877-351-2131. She finishes doing all of that, puts all of my stuff in a bag, and I go on my merry way. Members Save: $8.00 (23%). Backstage Pass VIP, P.O. TN 37204-1248. Once you finally get through to an operator they try to trick you again into staying longer. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. Only if you cancel your membership the same day you bought it. Get a run around. So I called and canceled it and sat through the 30 minute explaination of how the card could give me such great discounts and how I still had a week left on my free trial so I should keep it. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. To cancel your FYE Backstage Subscription, follow these easy steps: 1. FYE - employees forced to push bsp vip 3. (right on the cover.) Platinum is a $25 annual payment that provides discounts at FYE only. Resolved. I had success, this is what everyone needs to do. Apparently, I was about to be. After my transaction was finished, and everything was bagged, THEN she mentioned, "You have 30 days to cancel or you will be charged $11.99 a month. I called and complained and they said they world cancel again. It did, so if I get charged another month I will be filing a complaint with the BBB. I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. In contacting them about it, I got a reply that FYE no longer offers this option and that I could get a refund if I supply them with information that FYE SHOULD HAVE, not me. She confirmed it. Today I finally got my first letter from them, asking me to put my card information on a "charge authorization form" so that my "benefits" won't expire. I am beside myself with rage, the company CIC Triple Advantage has previously attempted to access my account for a total of 3 months in the past, and I made one complaint to the BBB (Better Business Bureau) and POOF, the whole mess was gone and I received my money back in full. Every time I order something, it seems to be missing or damaged. You will probably have to repeat yourself a few times. Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. Cancel at any time." PLEASE DO THIS ASAP! Jan 11, 2010 6:47 pm EST. No one said a word to her about any program.. nothing about a free trial or monthly fee. Stay alert, friends. We will help you keep track of all your current subscriptions and let you know which of them are unused. I called to have my membership cancelled but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. Just show your mobile coupon and save! This is a specialty entertainment store with many different options for their loyal customers and people passing by take that for granted. Can't get your money back. You can almost always get a refund from things like these, AHHH I delt with the same issues as most of you they told me i could cancel within 30 days to avoid any charges and then month after month i was charged $11.99i called 2 more times after that to cancel and they just rambled on about the deal but told me it was canceledby the time i was charged the 3rd month i was furious i called up and was a complete [censor] and got through to the supervisor Thomas. * Includes amounts subject to any holds. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. All deposits are protected by our member banks and partners. FYE charged me $11.99 a month for 3 months before I caught it and had it stopped. He then suggested that I was making this up and there was no way to prove that I wasn't the first one to open the package. The BSP VIP is a discount card that we offer that works at our store as well as others. The following Monday I called and cancelled my card. When I did, I was informed that the optometrist had been out of practice since 2005 and had DIED in 2009. After hooking it up, it sounded terrible and went to return it about an hour after buying it. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. Yes, it will. I was told the first month is free but after that it's $12. This will surely increase the credibility of your complaint. Please do this for yourself and others. To help you avoid undesired expenses, we can set you up with a virtual credit card. I should have known right there to just stop her and walk out, that was dumb on my part. Cookie Notice As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. I went back to the store and the same associate was there, and I told him I had changed my mind. :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. All this with an attitude of too bad so sad, we don't know how to apologize. DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. Pay attention to what a cashier is saying to you dumb dumb. I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. These A-holes are linking this card to DEBIT CARDS without any prior information. He then said he might be able to get me a store credit, and said he would check with someone in the back. While unpacking, I noticed it had been opened previously, because of sloppy repackaging, but didn't pay much attention to that. Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Only FYE Backstage Pass VIP members can access and use these deals. Not Quite. If I cant get this matter resolved with FYE my bank explained to me that for $35.00 I can issue a stop payment order from these snakes in the grass. On the next screen click the cancel link under the magazine cover image and follow the prompts on your screen. But, even so, you'd have to be a complete idiot to fall for it. GPS search - find deals near you wherever you are! As Sean claims, it's pressure. This website collects data from 42343 different reviews to give you an idea of which tlg fye vip cancel membership is really the best. as we do not have one here. A Backstage Pass can be purchased and activated at any FYE retail location, or on-line. Phone - +1-877-351-2131 The complaint has been investigated and resolved to the customers satisfaction. 2s $25 for the year. No interest and no And I can tell you, things like this aren't cakewalks for us employees, either. and our FYE Backstage Pass VIP members can now enjoy discounts and savings through the convenience of a mobile app! Luckily for me, before whoever was on the other end hung up I said "No, I do not agree to what you've said and I will keep calling here until this membership is canceled. This will surely increase the credibility of your complaint. Cancel Great Fun Over the Phone. several months later i noticed a charge off 11.99 . More time goes by and still no gift card, so a little over a week ago I give up on the gift card and call to cancel before it charges me for the month. If applicable, ask for a refund. You need to provide a receipt. I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. Is FYE Backstage Pass treating you unfairly? In about 10 words! Make sure youve included your personal information and membership number. After that if you don't cancel it costs $11.99/month. Its wrong but U can;t force anyone to get something they really don't need, I mean come on how often is the average person going to shop at an entertainment center unless you're a DJ or a game addict. He took my membership card from me and cancelled it. I was like "What in God's name is this?" I got asked to leave the store for "Disturbing customers". He asks me my information, tells me that he's keeping me signed up so I can still enjoy all of their "wonderful" benefits (that I'll never use), that he will waive my fees for this month (so I have until May 15th to cancel now before I'm charged again), tells me to have a nice day, and promptly hangs up. i said no thank you and purchased my dvds with my debit card. Backstage Pass VIP For more information, please see our Cancel FYE Backstage Pass over the phone. Great Fun review: unauthorized charge. The clerk kept telling everyone in line he was the only one there, so please be patient. There is no reason anyone would willingly pay for it. He just handed me a credit card sized card. What makes this issue so striking is that they usually dont even use all those subscriptions. She bought it only the day before! This is ridiculous. Silly me one last time for thinking that that last charge wouldn't go through. So FYE has taken $11.99 from my account two months in a row. Use it to sign up for any free trial, and you will never be charged after a free trial again. First of all they cant sign you up for the vip without asking for your personal information and second you would of had to sign a paper which clearly states that you will be charged monthly then gets sent to their home office. 44 Montgomery St. San Francisco, CA 94104. FYE - called to cancel could not get through on four consecutive days. GOOD LUCK! Line is your one-stop destination for all the information you need After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. Canceling f.y.e. has a consumer rating of 1.59 stars from 32 reviews indicating that. We got you covered on the easiest and fastest way to cancel your membership with the rewards program card. I bought a CD (stupid) from FYE for $20 (stupid) and got hit with the same scam on my debit card. It's ridiculous how much there charging for this DVD I want, How could you not have the DVD in any of your 9 locations in the state of GA, but course you only have it online. Of course the only thing I heard was 10%. without being 100% on the terms, and they'll help others not make the same mistakes they made. But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. If this was how I treated customers at my job, I'd be fired immediately. The store manager has no customer service skills and the store it's self seems disorganized. I like to buy CDs and Best Buy or WalMart don't sell used CDs so FYE is my best choice. TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. Surely we arent all imagining it. and $200 for all your financial emergencies. It's a horrible catch. Then they make it a major hassle to cancel once you realize you've been scammed. It's your fault for not listening close enough to the employee, and not checking the conditions of your agreement. At this point I got suspicious, so I asked, "Why do you need it?". I had planned on cancelling it after the month anyway, but forgot, so I got the initial $12 charge. As expensive as there products are you would think they would not have to scam consumers as they do. Financial Conduct Authority Reg Nr: 794952. I think we can all agree on that. FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU! After you spend $250 it pays for itself then you save 10% on every purchase after that, clearly for someone who shops there often. (Make sure when you call to cancel that you keep saying you want to cancel membership and charge) So when someone is speaking really fast or in a way you can't understand, you don't agree to something that you didn't know you agreed to and get nailed with something else or them continue the charges. Terms and Conditions Privacy Policy California Privacy Rights. DEBIT CARD PURCHASE - FYE BACKSTAGE PASS xxx-xxx-2131 NY, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, Debit Purchase - Visa Fye Backstage Pa877-351-2131ny, FYE BACKSTAGE PASS 877-351-2131 NY 12203 USA, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY. I have demanded, and after a lot of ###, finally gotten my signed copies. I demand it to be stopped and to be given a refund! This review was chosen algorithmically as the most valued customer feedback. I only want the regular Backstage Pass. I work in retail, as well. If you have changed your mind and would like to request a return for your NEW product item *Please contact [emailprotected] for a rma# and return instructions. This company needs to shut down. These people are very sneaky to say the least. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. I ask why. I have been trying to work with F.Y.E about this but it is impossible to get someone to answer you and when they do it is in circles.
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