30d+. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. per informarci del problema. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes Learn more about your EEO rights as an applicant (Opens in a new window) . Theyre so grateful and that feels really good.. Customer service skills are essential for this job, as you will often be interacting directly with customers. This training is usually part of the onboarding process and may last for a few weeks. Copyright 2023 Apple Inc. All rights reserved. Apple. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. But I wanted a job that allowed me to interact with people as well. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Youre also a quick, decisive thinker who enjoys solving complex problems. To view your favorites, sign in with your Apple ID. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. excuses voor het ongemak. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Provide insightful advice and friendly, hands-on technical support. We're committed to being your source for expert career guidance. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Thanks to her teams help and extra tech training, she got to know our products inside out. Wir entschuldigen uns fr die Umstnde. Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. By helping Apple maintain strong relationships with customers, you are instrumental to our success. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This is leading to an increased demand for diversity among employees, which includes professionals in the field of IT. Youll help them bring their interests and imagination to life with Apple products and services. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. When a customer needs assistance, you quickly assess their situation. Find available Apple Store Support roles Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. At other times, you refer customers to support team members who get them up and running again. When a customer needs assistance, you quickly assess their situation. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Are you passionate about sharing your knowledge of Apple products? Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. enva un correo electrnico a Apple Technical Specialists are the people who make sure that Apples products work as advertised. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Bring your people skills and well help you with the technical skills. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Many locations have immediate openings for these positions. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Everyone brings something different to their work, and Tom brought creativity and technical experience. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Apply to Technical Specialist, Expert, Apple Specialist and more! What Does a Real Estate Development Manager Do? Regardless of the situation, your communication skills can help you be an effective technician. When a customer needs assistance, you quickly assess their situation. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Wenn Youre a natural problem solver with a passion for technology and a knack for connecting with others. I was looking for stable, part-time work as I learned to balance life and parenthood. With that in mind, Carissa is focused on providing career opportunities for more people than ever. Please enable Cookies and reload the page. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. As businesses become more reliant on technology, they are placing a greater emphasis on security. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. los inconvenientes que esto te pueda causar. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Your day in the Apple Store is filled with a range of focused support and service tasks. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. A career as a Apple specialist can be very rewarding. Come to us in your pursuit of success. Roles include Manager, Senior Manager, Store Leader, and Market Leader. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. By helping Apple maintain strong relationships with customers, you are instrumental to our success. When a customer needs assistance, you quickly assess their situation. Ive learned so much by exploring different things with my customers. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. United States Department of Labor. When a customer becomes an owner, its the beginning of a relationship. Apple specialists typically work in clean, well-lit, and well-organized environments. Apple is a drug-free workplace. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Youll grow your career skills too, because leaders here take an active role in your professional development. Read A Technical Specialist job description and meaning. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Product specialists interface with project managers and clients to determine a product's future direction. Come to us in your pursuit of success. Able to work on weekends as needed.. Sharing what you love directly with others is how you connect with the world. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. You also spend time behind the scenes, solving problems and repairing products. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Thats what led me to become an Apple At Home Advisor. Tom helps people discover the endless possibilities of what they can do with Apple products. Get discovered. The Apple Store is a retail environment like no other uniquely focused on delivering amazing customer experiences. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple. Serene believes that her stores leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Documents and demonstrates solutions by developing documentation, flowcharts, layouts . Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. They must also have excellent customer service skills. Do you love how it feels to help others? This is in accordance with the Bureau of . The Apple Store is hiring now. They use these skills to identify and resolve issues with software and hardware. People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. Saving someones day is a rewarding way to spend yours. enviando un correo electrnico a Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Youre a communicator first and foremost. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apples most important resource, our soul, is our people. verdade. Please help us protect Glassdoor by verifying that you're a But you also know how to turn mild customer curiosity into intense interest and ownership. Your work hours will be based on business needs. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Melissa is learning about more than technology. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. At Apple, the learning never ends, and team members continually support each other. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Looking ahead for Apple. I came in with no tech experience and Im doing great, thanks to the training and my team.. In Apple Retail, we help each other grow within our roles and beyond them. The most common job after being a technical specialist is a systems administrator. You maintain composure and customer focus while troubleshooting and solving issues. Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. United States Department of Labor. Technical skills are also important for learning new software and hardware. The entire store team benefits from your commitment to providing the best care for customers. Copyright 2023 Apple Inc. All rights reserved. to let us know you're having trouble. We are sorry for the inconvenience. You may be communicating with other technicians, engineers or managers. Learn more (Opens in a new window) . Develop and inspire diverse teams that deliver amazing customer experiences. Multimedia Specialist. Apple is a drug-free workplace. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. As a Technical Specialist, you assist new owners in getting started and current owners in receiving quick, efficient support, while building strong, positive relationships with Apple. You should also be able to troubleshoot problems and provide customer support. Nous sommes dsols pour la gne occasionne. You can serve as an engaging role model to Specialists. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Caso continue recebendo esta mensagem, Use your own creative talents to inspire customers. At Apple, were not all the same. When a customer needs assistance, you quickly assess their situation. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. We also take affirmative action to offer employment and advancement opportunities to all applicants. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The work environment for an Apple technical specialist is usually in an Apple Store. Youre a natural teacher, who loves to instruct and inspire others in a hands-on environment. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. These events are often hosted by Apple or by third-party organizations and can cover topics such as new product releases, technical support and customer service. This can be a very rewarding job, but it can also be stressful at times. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Along the way, youll be updating your technical know-how and educating team members about technical issues. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. om ons te informeren over dit probleem. message, please email As a busy new mother, Arlinda had very specific job criteria in mind. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple benefits help further the well-being of our employees and their families in meaningful ways. Apple benefits help further the well-being of our employees and their families in meaningful ways. We draw on the differences in who we are, what weve experienced, and how we think. When customers visit the Apple Store, youll put your own passions to work to help customers bring their personal projects to life. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. I understand theyve got their photos, home videos, documents, and music on their devices. Si vous continuez voir ce We're creating something magical for the person who uses it. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Your day in the Apple Store is filled with a range of focused support and service tasks. As she navigates each college semester, Serene is intent on growing her experience at Apple. Aydanos a proteger Glassdoor verificando que eres una persona real. . Apple specialists can capitalize on this trend by becoming experts in Apples security features. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Introduce people to the Apple products that help them do what they love in new ways. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Apple is an equal opportunity employer that is committed to inclusion and diversity. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management.
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