Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! Privacy Policy. Every order is 100% guaranteed. Customer Service. Eventually found the page below. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. I tried calling and was on hold forever. Submit a complaint and get your issue resolved. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Either is possible (and other creative approaches might come up). How do I get it fixed? StubHub was founded by Eric Baker and Jeff Fluhr. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Lorem ipsum dolor sit amet consectetur adipisicing elit. Customer service all the way to your seat, 2000-2022 StubHub. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Use of this website signifies your agreement to our, / Changing your default email address or phone number. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Can I get my 173,116 Chase Ultimate Rewards points refunded? Did we mention it's free? If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Youll also connect with other readers who want to make the world a better place. Check out our directory. : Is there anything else I can help you with?Me: you havent helped me with what I came here for, 3)The customers always right right? again worst customer service ever. will see them in court how much will that cost stubhub? The ability to swallow ones pride and accept blame or negative feedback is crucial. Me: Correct at checkout it was $353.56USD so that is the total American taken out of my bank or what should have happened.Agent. You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. Hi @Lee36. Delivering tickets 21. Contacting StubHub - by phone or otherwise While 866-788-2482 is StubHub's best toll-free number, there are 3 total ways to get in touch with them. Communicate regularly so that you are aware of problems or upcoming needs. Agent. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. How to win your consumer dispute using the Elliott Method. Current hold time. The action you just performed triggered the security solution. Airbnb banned me because I used to live in Russia. The worst customer service that I have ever experienced. Sorry we couldn't be helpful. Dear Stubhub,I want you to know that this is the last purchase that I will be making through this company, all thanks to your customer service reps. Heres what to do. Why are travel refunds taking so long now? customersupportuk@stubhub.co.uk. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. Danielle is the author of this solution article. This website is using a security service to protect itself from online attacks. victoria Ayala 1 review FR A day ago Avoid at all costs 11-10-2021 . So you send the mobile tixx and stubhub then forwards the tixx to the actual end buyer. . Use of this website signifies your agreement to our. StubHub reviews first appeared on Complaints Board on Apr 8, 2008. StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? Can I just go ahead and resell these on another website and be certain I don't run into an issue of double purchase? The latest complaint misleading ticket sales was resolved on Aug 29, 2014. Yes Game is at 7. STAY AWAY! Orders. Eversource Gas says I have a leak. and our Or, they can contact you as a seller listed on StubHub. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Click to reveal There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We'll do our best to get back to you in the next 24 In all, StubHub uses 5 work email formats. Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Please help. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Click here to get notifications about new complaints of StubHub. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Waited too long to get a passport? If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. Payments. janedoe@stubhub.com) and [first]. We'll do our best to get back to you in the next 24 hours. 199 Fremont StreetSan Francisco, CA 94105https://www.stubhub.com/, Main: (415) 222-8400Customer Service: (866) 788-2482. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Under 'Email address' or 'Primary phone,' select the pencil. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Absolutely ridiculous lack of real customer service. This contact was published on October 2, 2016 and updated on October 22, 2022. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 1. These tickets can be for sports, concerts, theater and live entertainment. Check your order confirmation email for Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. proven methods for fixing any consumer problem. All Dates. I will be contacting my Attorney General as well as filing complaints with any relevant organization. Customer Service Number: 1-866-788-2482. The latest review Stubhub ticketing was posted on Apr 11, 2023. Re: Can I contact my buyer? Prices may be higher or lower than face value. The most common StubHub email format is [first_initial] [last] (ex. Here's what's shakin' on South Island. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent. I'm assuming you also got the random email about your payment method being updated? Copyright Coporate Office Headquarters -2023. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. 1,915 talking about this. StubHub is the world's top destination for ticket buyers and resellers. 150-0043, Shibuya, Dogenzaka, 2 Chome1012 B2, Japan. Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information After logging in you can close it and return to this page. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub, Like, share & subscribe to StubHub on YouTube at, Check out StubHub's Instagram pictures and videos at. Alternatively, you can send us an email at Other common StubHub email patterns are [first] [last] (ex. Help us improve this article with your feedback. You're all set! You can email the site owner to let them know you were blocked. jane.doe@stubhub.com). Under 'Have an access code,' select 'Find your order. How long should it suffer? StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. I hope you take this message to heart, they will not help you so save your money and time and look somewhere else. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of our Moderators right here on the Community! How to change the delivery method of my sale. They contact you, and the email even looks like it came from StubHub support. U am not really sure how to contact the buyer as well. StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. Search over 700 Try any other company just not this one. Sign up for a free account. Is this your company? They buy good feelings and solutions to problems. Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693
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