All Rights Reserved. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. That was my first order from them and I did absolutely nothing to deserve an attitude like this. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. It's been 2 weeks since my order. Gain trust and grow your business with customer reviews. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies. This refund will reflect back to the original form of payment within 2-7 business days. Hector, Horrible customer service and still haven't received my order. I wanted to return these 3 tee shirts because they were too small. Hello Diana, Find the product on Ebay or elsewhere. We're shoppers too and dedicated to delivering our customers the kind of shopping experience we would want to have. Aydanos a proteger Glassdoor verificando que eres una persona real. Sincerely, Shanick. Sincerely, Tina. FansEdge Customer Support Rated Extremely Low. Please let us know if you have any other questions! The action you just performed triggered the security solution. -Ciarra. I have no way of returning the products so I asked to speak to the Supervisor. Thank you Matthew! enva un correo electrnico a Adult content may be available on fansedge.com. DO NOT TRUST THIS SITE, Tip for consumers:Do NOT use this site. FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. We are so happy to hear that you had such a great experience with your most recent order with us! Thank You So Very Much. Stay updated on sales, new items and more. Average hourly pay for FansEdge Account Manager: $18. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. Ordered jacket for husband for Xmas and followed their "size chart" which item is actually 8 inches smaller than it said it would be. For further assistance, please respond to my email. Are the jerseys on here authentic? We apologize again for the inconvenience and hope to hear from you soon. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! Thank you for reaching out to us. I tried submitting my order online a couple different times with a few different cards which kept declining. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Why Adding A Personal Touch to Your Rental Doesnt Have to be Hard, Factors That Affect How Much You Can Earn Working At An Ikea Warehouse, Chemist Warehouse: Australias Largest Pharmacy Chain, The Importance Of Credit Scores For Carphone Warehouse Customers, The Benefits Of Building A Data Warehouse With Hadoop. 1,102 talking about this. vid: d467ac70-e7e3-11ed-8c80-e168d9d7746d, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act. I am very sorry you order was unable to be cancelled. When I contacted customer service several times they never respond. It was a birthday present for my dear brother. Select the reason for your return and choose your preferred return method. sure to answer any of your service questions! Cristin went way above and beyond all throughout my transaction and even after. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. It was as thin as rice paper and was over $40 dollars! We are truly sorry to hear about your experience with us. . Hello Randall, I do apologize for the inconvenience. I'll take my business to $#*!'s. Likelihood of customers making future purchases. Performance & security by Cloudflare. I bought a shirt for my mother and a baseball cap for my brother back in November, 2015. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This is the FansEdge customer service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. They offered only 30% money back. We apologize again for the inconvenience and hope to hear from you soon. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. i want to cancel my order, Will i get my sweatshirt in time for christmas? This will surely increase the credibility of your complaint. I was so excited with my purchase and couldn't wait to receive it. Hello Mary. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. Told I would get order 11/11/2022. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. But I didnt receive anything. Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. Very disappointed and I'm not sure what to expect in the end. We apologize for any inconvenience regarding your order. All products are of high quality, here you [] Then I clicked the chat us button and nothing happened. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. Thank you so much for taking the time to let us know about your positive experience. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. I am sorry to hear that your order had been delayed. . They are very unreliable. Why isn't this "exception" at the top of the site where the 365 day return policy is in plain sight? Place the order with expedited shipping and then the day the delivery is supposed to arrive I received an email saying something with my order went wrong. Great costumer service! Regardless of the size of your order, FansEdge charges a shipping fee of $4.99 per order. Looking for additional ways to Contact Us? You can save up to 70% Off with FansEdge coupons. Overall product shipping and delivery process. It's a 3X but super narrow so I decided to return it. We found that FansEdge website supports payment methods that allow for anonymous transactions. When you add a new item to your bag, a box will pop up that asks if you want to continue . Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. With it being Christmas very soon I understand it can be frustrating with delayed shipments. You can get in touch with our Customer Service Department by calling 1-800-439-2178 or sending an email to [emailprotected] Furthermore, if you prefer, you can cancel your entire order by contacting our Manufacturers. scusiamo se questo pu causarti degli inconvenienti. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I ordered few things for my husband for Christmas back in October. Submit a complaint and get your issue resolved. Called right away and they refused to help. I am now 6 weeks into waiting for any update beyond the initial order receipt. If you would please email customerfirst@fanatics.com when reaching out please verify the order number. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. Never received the order that I placed. I've emailed them, but I don't have much hope of that going anywhere. Your experience matters. That meant they lied to me when we were talking for the first time. I ordered an item from them weeks ago that was supposed to be delivered 8 days ago. I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. For further assistance, please email in at customerfirst@fansedge.com. Value 90. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. FansEdge is one of the leading suppliers of sports merchandise including items of clothing and accessories. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Disculpa FansEdge is a one-of-a-kind fan shop that offers a wide range of stylish and exclusive fan apparel for individuals who want to showcase their unique style through their love for sports.From limited edition jerseys to trendy hoodies and tees, FansEdge offers a diverse selection of fan gear from the most fashion-forward brands such as Nike, New Era, Under Armour, Adidas, and more. I will be happy to look into this and make this right. In the three calls I've made in a week, each time I am asked to allow 48 hours for a response which I have never received. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. The medium sweatshirt was HUGE on me, I am 51 - 150lbs. There was no any processing. Bobbleheads were shipped within 2 days to my door, and no issues with damage. Thanks, Tina. She is terrific and her unbelievable efforts did not go unnoticed. I have gifts that are totally unusable sitting in my bedroom from 3 Christmas's where they sent unusable goofy sizes. I am very sorry about the long delay in responding. - Jimmy. Find Your Order. We truly value your business and we look forward to the opportunity to serve you again soon. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FansEdge Customer Service. Not knowing if my order went through, I tried two more times. Click on the Submit Return button and print out your return label. It still had 2 weeks to ship and they are unable to cancel the order? Threw it away and canceled my account. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. This will assist me greatly, I want to make this a better experience for you. to let us know you're having trouble. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! Customer service advised there was nothing they could do about it because it already shipped. Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. para informarnos de que tienes problemas. Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. The fan shop for individuals who want to express their distinctive style. At this time, we have reshipped the item. We have passed your experience along to the appropriate department and it is being looked into. Tried to order a Jersey for my girlfriend for the holidays. If you continue to see this Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de We are so happy to hear that you had a great experience with us. Their customer service is THE WORST. My brother's birthday is tomorrow! I have never had a problem with them and they always go above and beyond to help me out. Nous sommes dsols pour la gne occasionne. Overall customer service. There was no option on the site for multiple shipping charges. Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: Thank you so much for your feedback! Sincerely, Karmen. Would never order anything from them again! It appears your delivery address was entered incorrectly when the order was placed. Thank you Sincerely, David. Ordered a jersey almost a month ago. He was very understandable about my situation and decided to waive the shipment fee. Right. Sincerely, David. It's the cyber Monday deal, 30% off. Bad service. Maria, we are terribly sorry to hear that we have dropped the ball. Can't find the answer to your question in our Help Center? Hello Mary, thank you for your feedback! Onze The website associated with FansEdge sells gift cards, but it's important to be cautious when making a purchase. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. Its 12/14/22 and I still havent received it. We use dedicated people and clever technology to safeguard our platform. Cristin helped me out getting the right product shipped to my home after the wrong product showed up twice. We are so happy to hear that you had a great experience with us. The best discount today is 70% Off. 36 reviews of FansEdge "Ordered on the 23rd and the item still has not arrived. Pricing of products and services. You deserved all of those negative reviews. Fanatics, Inc. 2023. We apologize again for the inconvenience and hope to hear from you soon. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Sincerely, Shanick. The product I received was truly terrible, so returning it was a must to at least get some money back. Furthermore, as the company has previously been accused of delivering fraudulent products, it is unreliable. Assuming you would like an introduction to an article discussing the location of the Fansedge warehouse: Though Fansedge is an online retailer, they still operate out of a physical warehouse in order to store and ship their merchandise. Join the 390 people who've already contributed. No portion of this site may be reproduced or duplicated without the express permission of Fanatics, Inc. vid: dc26dbc0-e7e3-11ed-a6f5-7f62ffae8c13, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? All Rights Reserved. Thanks, Ryan, I was charged for my order on December 1, 2022. I attempted to place an order 3 times at different times and each time I received emails days later that my orders were cancelled with no explanation except a problem was encountered. This companys product is not genuine, and it is not licensed by any of the major sports leagues or player associations. I ordered it and was promised to receive it in a week. Usually I would look at the reviews first but forgot. What I know for sure is that I will never buy from them again! The action you just performed triggered the security solution. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Find out how we combat fake reviews. In the Vehicles & Transportation category. Share your photos and videos with others to prove the truth of your words. But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. I would NEVER BUY anything from this company again. Not to mention their discounts. Be your favorite NCAA or NFL, MLB or NBA, NHL or MLS - caps, unique jerseys, hoodies, tees and much more useful fan items are provided. Now I'm just wondering will my package ever come and how this can be fixed. If we're calling it's alrway an issue/ My order # is [protected]. BS. Two, Thank you so much for the feedback! Customer service was not helpful and disconnected the chat twice. I contacted FansEdge right away and they asked me to send pictures. Lamentamos Pinterest. Go Dawgs. Good Morning, Ryan. It shouldn't take over 2 weeks to get a t shirt, Good Afternoon, Jah. I sent it back to them and since then heard nothing. These people are scammers and liars, who take money and provide nothing. Lamentamos pelo inconveniente. Never again! Hello Mo, Initial FansEdge complaints should be directed to their team directly. No effort to look in to why or to re-place my order. Hello. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. Just send it back! I ordered 3 hats and the coupon code said " 20% off with Free Shipping " then the cart total was correct but once I placed order and looked at receipt it charged 9$ plus 1.99 handling fee! At your earliest convenience please reach out, I look forward to your response! 1. nidhi singh husband name. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. Sincerely, Mariah. Thank you, Chastity, I am sorry to hear that you have not received your order yet. Again, I apologize for the inconvenience but look forward to hearing from you soon. Oh no, Anthony. Couldn't find any information on my order. Fansedge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. So I was worried and called them. Als u dit bericht blijft zien, stuur dan een e-mail Ci The delivery timeframes for these destinations are not applicable, and the company currently ships to the United States, Canada, Guam, Puerto Rico, and Virgin Islands, except in the case of Crowd-Funded Products, which can only be shipped to the contiguous United States. There are a few complaints about shipping times and damaged items, but overall, Fansedge seems to be a popular and well-liked store. Average salaries for FansEdge Customer Service Representative: $18. I ordered a product because of their promotional code which said 3 to 7 business day shipping. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. Once you communicate with them you can tell it's not a reputable company. Sincerely, Maribell. You can see where they peeled off the label of back of the shirt to stamp on the players name on the back. Copyright 2020 hechtgroup.com. Chat. It actually took them almost three weeks to deliver. Fansedge is committed to providing excellent customer service, and the location of their warehouse is just one of the ways they are able to do this. Thank you for taking the time to let us know! Excellent customer service provided to me by Matthew! I was shocked a little. Once we receive your return, we will process it within 2-3 business days. Used lasership.com to ship. Arrived and XL was way too small. Hello Mike, Thank you for taking time out of your busy day to provide us with positive feedback. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. We found clear and detailed contact information for FansEdge. Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users.
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