AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Your phone is your ticket use the app at entry to get in. The customer service team should be able to help you update the delivery address. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. BBB Business Profiles may not be reproduced for sales or promotional purposes. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Once you're signed in, select Accept Transfer. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. If the address cannot be corrected, the package will need to be returned. I asked to talk to a manager, but apparently one isn't available for ***** hours. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Upon further review I do not see where you were told that your refund was denied. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Your email address will not be published. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. ******* will also be getting a complaint. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. x, Footer.languageSelector.ja-jp.greeting What do I do? There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. BBB Business Profiles generally cover a three-year reporting period. " You will then be asked to provide the address you want the package to be delivered to. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. For tickets to events located in Canada, the Service is provided by AXS Group Canada. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). Well guide you through the process. Therefore, the ultimate responsibility of a package being delivered to the wrong address lies with the shipper or sender. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Seller fees on the Service may vary. Signing up is free, and you can choose between two levels of membership. 1,669 total complaints in the last 3 years. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. 2. SEARCH/NO EXPECTATION OF PRIVACY. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. This way, if the package is lost or delivered to the wrong address, then the shipper can have proof that it was delivered to a specific address. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Members are charged an additional fee for each confirmed 2-hour delivery window request. Violation thereof is grounds for revocation, seizure or cancellation without refund. x, Hello! PROMOTION RESTRICTIONS. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. You can also submit a Help Request Form on their website at www. Next to the address you want to remove, click the pencil icon . They need to release money from resales. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. Youll only be charged if your intercept request is completed. Need a username? Rent/Renew a PO Box. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. From the app, you are only able to change your zip code and password. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. To read the updated Privacy Policy, please. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. Change My Address. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Individuals in possession of a recording device are subject to confiscation and/or ejection. Need to change your address after you've placed an order? Some account services require a fee to make changes to the delivery address. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 4. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. This policy will apply regardless of how the error occurred. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_27',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',165,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0_1');.mobile-leaderboard-1-multi-165{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If it isnt, you can contact UPS and let them know the package was addressed to you in error.
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