The warranty applies from You can find the unsubscribe link at the bottom of each newsletter. Error! However, if you arent internet-savvy, dont panic, as the company doesnt require this. Please turn it on so that you can experience the full capabilities of this site. To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. Please check your entries and try again. Please check your entries and try again. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. If your order includes multiple items, they may ship from different locations, experience different ship times and may arrive on different days. Get Up To 60% Off Award-winning beauty tool experts since 1980. Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. The Bob Kramer by ZWILLING J.A. WebAll ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. We cannot apply a promotion to a previous purchase. Covered damage will result in the company repairing or replacing the cookware without any charge. What does a limited lifetime warranty mean? For gift returns that are received within 30 days of the transaction date, you will receive an Online Coupon Code for the amount paid by the sender. Please allow two weeks for your return to be processed. Please be assured that upon the cancellation of your order, a refund will be issued back to the original form of payment. WebExtend warranty to 5 years. Id appreciate your help. The company reserves the right to fully examine any cookware products that users claim are damaged or not functioning correctly before they will repair or replace them. They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570. Since 1731 - German home kitchen products. Since 1731 - German home kitchen products. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) competitions or customer surveys). Join the mailing list to be first to know about sales, events & new arrivals. Cookware Purchase Zwilling reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites. Thanks to their great quality control, Staub feels confident offering a 30-year guarantee on their cast iron products. We're happy to help. Postal regulations, all cutlery items must be wrapped to protect all points and edges 10 Pros And Cons Of Slow Cooker Liners [+ Alternatives], Xtrema Cookware: 100% Ceramic [What To Like Or Not], GreenPan Ceramic Designs [Which Ones For You? Read on to find out some top tips on how to care for and maintain your knife, so you can make this happen. brick-and-mortar retail store, please provide all available information about the ZWILLING, German-made, winglet blade with special serrated edge and piranha teeth 6 programmed settings: Pulse, Smoothie, Cocktail, Ice cream, Ice Crusher, and Cleaning Hidden display when powered off WebZWILLING Thermo 15-oz Travel Bottle 4.8 (94) $31.00 $21.99 + NEW ZWILLING Thermo 3 pc To Go Set Matte Black $108.00 $59.99 + NEW ZWILLING Thermo 3 pc To Go Set are limited in duration to the duration of this warranty. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. Henckels Canada LTD. uses Canada Post to deliver your order. Please note that, due to increased demand, it may take up to 5 days before tracking information is available. By clicking Sign Up, you are agreeing to our. This warranty gives you specific Enter the order number and email. German engineering, Japanese craftsmanship. Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item." chips in your floor tiles, marks on your bench or similar, nor transportation for the warranty service, or other consequential damages. The guarantee has a fairly inclusive scope, and covers all material, functional, and manufacturing faults in the cookware, as long as it has only been used for normal domestic use and care instructions have been followed. Payment Options: We offer you the convenience of numerous payment options for your online order. Cookies are small files that are stored on your device when you visit certain web pages. Packages which are refused or returned to sender. There is a search bar located in the top right hand corner of each page. Our warranty is made only to the original owner. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. High quality kitchen tools at an exceptional value. Also on this page, you can enter any vouchers codes or amend the products you have chosen. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Normal home use; Follow use instructions; Doesnt cover lids. Please allow 12 weeks for the inspection process and return delivery of your item. If you do not want to register you can continue your purchase as a guest. Learn More $349.99 Earn 349 points in our free Rewards Program. For cookware to be eligible for the warranty, users must follow care and use instructions, and the item must be defective in workmanship, construction, or material. Get Up To 60% Off We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. They will be able to help with any warranty questions. After a warranty evaluation by a professional representative from the company, T-Fal will provide a replacement for a faulty product, but you may need to show proof of purchase. We cant say for sure which one is of higher quality. Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cooking. WebWarranty: Thank you for your ZWILLING J.A. Contact us for shipping instructions. This will help you to keep track of all of amazing products that will make your cooking experience even better. Offers may not be valid at ZWILLING Stores. SHOP NOW. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. Standard (5-7 business days) Over $59.00 - Free, Standard (5-7 business days) Under $59.00 - $6.99. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. The date that you purchased your product. ZWILLING J.A Henckels will be responsible to pay to ship your replacement order to you. Please Click Here to download the ZWILLING Warranty Return Form. WebZWILLING Pro 2-pc, Chef's Set 4.8 (54) $179.99 + SALE -11% ZWILLING Pro 3-pc, Starter Knife Set 5.0 (129) $279.99 $249.99 + Henckels CLASSIC 3-pc, Starter Knife Set 4.8 You may cancel your newsletter registration at any time. Do Not Sell My Personal Information High quality kitchen tools at an exceptional value. Only one promotional code may be used per order. purchased from unauthorized sellers are not covered by this warranty. SHOP NOW, Gift With Any HENCKELS Most cookware companies have similar inclusions and exclusions. If the product is defective or breaks through normal household use where care instructions have been followed, the company is happy to replace it. Offers may be used only once unless otherwise specified. You can contact them by phoning 8800-255-2523. Product replacement may not be exact. In your request, please include a subject line that states CA Shine the Light Request, state that you are a California resident, and provide a current California address for our response. Deliveries are made Monday through Friday (except holidays). A $44 Value! No, at ZWILLING there is no minimum order quantity. Please note our warehouse space is closed to the public and customer returns/warranties will not be accepted. Culinary Insider program terms and conditions. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Durable ZWILLING special formula stainless steel Exceptionally sharp FRIODUR ice-hardened blade Ergonomic, triple-rivet handle Made in Germany ADD TO CART 4 interest-free payments of $87.49. Yet another company that offers a limited lifetime warranty on their cookware is All-Clad. Some promotional offers may not be combined with other offers. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Video tutorials. HENCKELS. The limit of cover stops at overheating or any use contrary to their care instructions, however. [Yes, but], How To Clean Crock Pot Inside Out and Top To Bottom, Xtrema Cookware: Ceramic Skillets And Frying Pans, Best Ceramic Grill for the Money Offering True BBQ Flavor + 5 Cheapies, Do This If Your Rice Cooker Burns Rice on Bottom. Culinary Insider program terms and conditions. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. The Bob Kramer Shun knives have a lifetime warranty. We deliver within Canada only. If you cannot get your order to go through, please try PayPal. Pack and seal your return securely, in the original carton and packaging, and include the return form. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. You can contact them by phone on 1 (800) 777-4308. We're happy to help. Prior to clicking the PROCESS ORDER button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and credits. They collect and remember data such as items in your basket and remember you when you return to the site. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". Click Mother's Day WebYou can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. Purchasers of products who wish to make a warranty claim based upon a product defect, please mail in your product to Zwilling at the address provided below. If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLINGJ.A. competitions or customer surveys). Henckels knives have a lifetime warranty. They do not cover damage that the user caused by mishandling the cookware when using it. If you have any additional questions, please contact us. According to FindLaw 1, The difference between a warranty and a guarantee is largely a question of word choice.. On this website, cookies are used by ZWILLING J.A. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Online purchases cannot be returned to Outlet Stores. Error! In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Bob Kramer is no longer offering this service. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Since 1731- Beauty tools of excellent quality and design. WebAttn: Warranty Department ZWILLING J.A. Enter the order number and email. When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. You will not be charged extra if your items ship separately. Error! This means you can return them for a replacement if they are defective or damaged on arrival or during use (with exceptions). This means that home cooks must be willing and able to return items to the company so that they can examine them and determine whether or not the damage falls under the warranty, as there are exclusions. The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. You should be able to easily identify the manufacturer by looking at the blade. Error! On Select Products Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. We use USPS, FedEx and UPS for order deliveries and reserve the right to choose the best carrier for your shipping address. WebAttn: Warranty Department ZWILLING J.A. Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. See your order even if you are not a registered user. In Stock MANUFACTURER DIRECT Ships within 1-2 days 4.9 (412) Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Click the "Apply" button on the right side of the page. WebYour account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. Once you applied the promotion to your order, the prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL. Any Product made by Kramer Knives has a 6 month warranty that covers materials and craftsmanship. We only deliver within Canada.

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