Excellant servies, meeting demand, every thing was ok, and special thanks for support team due the speed in answer any thing. Yes it's there in the small print. Wisecars does not store credit card details. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. All rights reserved. Good cancellation policy. Please note, in most cases, Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Wisecars Protection Package ensures that you are protected should anything go wrong. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars will not sell or rent any personally identifiable information. This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything. Thanks for sharing your rating with us and the community.Have a nice day!Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. We already provided a response to your feedback on February, we're sorry to hear you're still not satisfied with the response.After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. You can present the voucher either in a printed version or a digital form (such as from your smartphone). All bookings include free cancellation up to 48 hours before the pick up time. 90 talking about this. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. I am hoping the rental process is just as smooth. Josep immediately understood and sent it by email within a minute of our conversation. The total amount quoted on my original voucher is BRL 2,109.28. All cancellations outside of the aforementioned timeframes will not be refunded. The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget.One of the best things about Wisecars is that it offers a vast selection of rental cars from various rental car companies, making it easier for users to find a vehicle that meets their needs. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. A few days later, my flight time was changed. Cancellation Protection can be purchased only at the time of booking and is not refundable. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com | 492 of 547 Vehicles & Transportation Vehicle Rental Car Rental Agency Wisecars Wisecars Reviews 12,952 Excellent 4.5 VERIFIED COMPANY www.wisecars.com Visit this website Write a review 4.5 MM Mateo M 3 reviews NL Oct 18, 2018 Invited SIMPle and fast Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. After paying wise cars 471 I was not excepting to have pay another 600. Dear Manolo,Thank you for sharing your opinion with the community!We're thrilled to hear that Marek could resolve your query. We can imagine how stressful this situation was for you and I apologize for any inconvenience caused.After checking your reservation, I can see that our management has taken over your case as this is a difficult situation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Were sorry for the inconvenience and well do everything we can to fix the issue.We try to make the rental conditions as clear as possible during the booking process so we can avoid misunderstandings at the pick-up. You can upgrade your car before you start your trip. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Easy, links to all required info pertaining to rental. Please note, we only delete personal data on the request of the individual. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Cost of hire doubled with hidden extras when at Ace car hire rental firm. Yes. With Wisecars Protection Package: you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; The only information that was given after Id paid in full for the car hire to wise cars was the USA company they will hold a security deposit $150 and possibly maybe charged a liability payment..When we arrived to Orlando the company were fox! A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please reach out to support@wisecars.com for assistance.Regards.Rachel from Wisecars. Visit our website and check out our best deals. Powered by, We use cookies to give you the best experience. Please note,all Deductible Protection Products become invalid and no refund will be madewhen: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Business Details Location of This Business. Your rental credit will expire after 2 years. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. See the full list of exclusions under the section Deductible Protection Products will not cover. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Stay away! Wise Car RentalSTAY AWAY. Read more from https://www.wisecars.com/en-us/reviews. They include a car rental and have been far cheaper than anything I've found. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, it is your responsibility to provide all the above-mentioned documents. Hello!Thank you for your amazing feedback!We're more than happy to hear you will book again with us in the future, we really appreciate your business.Have a nice day!Kind regards,Rachel from Wisecars. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Hier wre Platz fr Eure Musikgruppe Dear Shelly,Thank you for taking the time to share your Wisecars experience with the community.We really appreciate your business and hope you book once again with us in the future!Have a nice day.Kind regards,Rachel from Wisecars. Read more from https://www.wisecars.com/en-us/reviews. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. I was ignored! Categories . We also ensure all reviews are published without moderation. Published by at 14 Marta, 2021. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Thank you Maryna for you really great and professional customer service. When checking through costco, check the hotel packages. Andra You helped me very well.This is an honest society friendly and helpful! Just hours before my flight and they responded me on time to have all information that I will need for my trip. Please read carefully the terms of the Car Rental Agreement before signing it. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. The Customer Service was prompt. Verification can help ensure real people write reviews about real companies. Please note, under no circumstances is the fuel included in the rental price. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. My most sincere apologies for the trouble this is causing.Regards,Rachel from Wisecars. The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget. Wise cars paid the claim in full, with no hassle. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Such an easy booking experience, had to call because age was wrong and had a very pleasant talk and a few laughs with Eduardo. There's no penalty for returning a car early. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. When I wanted to pick up my rental car in Las Vegas, I showed up with a debit card instead of a credit card.This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything.But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years.The 25% held back were to cover their administrative costs, which I totally accept.In all my communication I would like to mention Joana for an outstanding customer service - quick & useful answers and very friendly.To sum this up: based on this good experience (with Joana) after the issues I myself have caused, I will certainly book again with Wisecars and I can only recommend Wisecars. Do you agree with Wisecars's 4-star rating? Worldwide distribution. Your voucher will clearly state the address of your vehicle supplier. Wisecars itself is excellent. You will have to leave a deposit for the fuel. Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Wisecars does not own any physical locations or offices. That is so shady to advertise something it isn't true! ice sculptures holland mi 2021. can i uninstall microsoft visual c++ 2013 redistributable; deep fried japanese food crossword Here are 8 tips for writing great reviews. I will point out no damage or claims were needed! Please keep in mind that any changes that you make to your booking will probably change the rental price. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. All this experience and expertise is aimed to ensure you get the best experience. One of our helpful agents will be in contact with you to address the request. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. They will need to show their drivers license, which they must have held for at least two years. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. I reserved a vehicle with Wise Cars. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Just booked a car through Wisecars,Was very some and the operator who I spoke to Dominik B was very knowledgeable and guided me through the process of the stuff that is required when hiring a car. Wisecars is a car rental platform that offers great value for money. Thank you guys for that excellence!! Wisecars employs limited use of cookies for your safety and does not store any personal data. Killer feature: They will notify you when your personal info is leaked online. We use dedicated people and clever technology to safeguard our platform. See the full list of exclusions under section Deductible Protection Products will not cover. They know they are wrong and yet they cannot be honourable and refund me the cash they stole through underlying tactics. We appreciate you for bringing this to our attention. It goes against our guidelines to offer incentives for reviews. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. No idea it was a basic package it does not state that. Avec la formule de protection de Wisecars : vous pouvez annuler votre rservation You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Kushal,Thank you for reaching out to us. All this experience and expertise is aimed to ensure you get the best experience. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices, or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. It is entirely up to the Car Rental Company whether they decide to do so or not. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Anyone can write a Trustpilot review. We're sorry to hear you were charged extra at the pick-up. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. It might take your bank extra time to settle the amount. First time that I book with Wisecars and since the beginning I have had an excellent customer service! Powered by, We use cookies to give you the best experience. Great job guys!!! damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Rental car companies save cars for weekly/bi-weekly rentals because it's easier money. You're a credit to the business! your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Wisecars does not take responsibility for partners response times. When you return your car, the car rental company will check it, and charge you for any damages. In such circumstances, we will cancel your booking with no liability whatsoever. Eduardo was very helpful and service minded and he fixed my booking mistake quickly. Find out how we combat fake reviews. You may also add additional drivers at the rental counter when you pick up your car. You can amend your booking information or cancel your booking in a few simple steps. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. This worked out around 600 in sterling give or take.Only to find out that after I returned the car they automatically charged me for! Overview Wisecars has a rating of 3.48 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. All related documentation must be kept if an insurance claim is submitted. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Email Protect your account with two-step authentication Took out Excess Protection cover and had to make claim. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. I rented a car in Campo Grande, Brazil through Wisecars. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. You have a guaranteed booking with us and with one of our trusted premium suppliers. Do you agree with Wisecars's 4-star rating? Expect no protection in case anything goes wrong with your booking. I booked a car through their website for an airport pick-up. We will send you over to United rentals and put a note in the system for you to get a refund. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Received feedback within 2 hrs after a double booking.Double booked rental and requested cancelation. Will definitely use Wisecars again for future travel needs. Je m'excuse sincrement pour la gne occasionne. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Still no refund. Best car rental deals guaranteed. Minimum age requirements on larger cars may also be higher at some locations. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Hello!Thank you for sharing your customer service experience with us, we will pass along the kind words to Eduardo.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. At the airport, the vendor failed to deliver the car and we had to scramble to make alternate arrangements, while traveling with an infant.It has been 6 months since this happened, and after 10+ calls into their customer service center, they have yet to issue me a refund - It is a total black box. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Re: Has anyone renter through Wisecars? 2023-04-25. The booking process was quick and easy, and I appreciated the transparency in pricing. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. View customer complaints of Wisecars, BBB helps resolve disputes with the services or products a business provides. He was professional, courteous and handled my change with ease! If you're 65 or older, you may have to pay a senior driver fee. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I spoke with someone when I called that within 5 minutes he resolved the problemI also reached out by email and was also responded to in a very timely mannerThank you for being so available. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Do you agree with Wisecars's TrustScore? Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. However, you will not be entitled to a refund if: Please check if you provided the correct email address. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. All cancellations outside of the aforementioned timeframes will not be refunded. I've rented from Wisecars a few times in the past. All rights reserved. Lumpen Radio is a project of Public Media Institute a registered 501 (c) non-profit organization. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. peco work process clerk salary, craven county mugshots june 2021, meg scalia bryce,
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