This is month five of me trying to get a refund. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Once I seen it, I was infuriated! It was received damage on the box and frame (I have photos). Thank you! At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. Customer Rating. If not, please refund me. When the replacement unit was received, it was damaged by the carrier. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Call lasted 6 minutes, no call back received. I emailed the company 2 mores times after the phone call, and still no reply. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. was on hold for 20 minutes. No response They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. As a matter of policy, BBB does not endorse any product, service or business. Doing Business As: Walker Edison. Meanwhile, I have a bed that I cannot use and cannot return. 11/30: emailed support@walkeredisonshop.com again. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. Please feel free to reply to that email thread with any additional questions or concerns. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you for reaching out and providing that feedback. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. I'd never do business with them again and quite frankly, I'd return the product if I could. The pieces all went together wonderfully and the tv stand is very sturdy. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. If you could let us know once that is done, we can get this taken care of for you. It arrived without its hardware. I ordered two pieces of furniture on 11/19. If you require WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews So, I filled out a missing parts form from Walker Edison and they never replied. BBB is here to help. They are scamming me and I'm exhausted of it. This is currently the cheapest offer among 5 stores. I have never had an issue such as this with any company I have ordered from such as this one. They are absolutely scamming and I don't use that word lightly. Read reviews from other users. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thank you! I'm still in need of something asap as I cannot assemble me bed. At this point, I want to return this item for a full refund as it has caused me too much aggravation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Unfortunately we didn't realize that until after the fact! Thank you and have a great day! No response Deck set-off-season -stored in basement of home. Log in to manage your orders, payout reports, store statistics, and general settings. Better Business Bureau: 3. Sincerely, I was overcharged. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. Flowing up again regarding the status of hardware or another unit. Voicemail box is full, couldnt leave message. It was awful quality and at this point I want nothing to do with them. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. Color: 12/3/21: called support. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. I'm just trying to get the necessary hardware, which was never packed in the box. 2. 11/21: email containing tracking numbers and confirmation that order was on the way sent. I looked at the box and it had damaged written on the box! They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. I ordered a bed frame from Walker Edison which arrived on 1.2.23. All locations close daily for lunch, 12-1. Inquiry # ******. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. Please note that Klarna does not verify whether the user has used or purchased the product. I want to know where my coffee table is, and if they ever plan on sending it to me. They have promised me several times they were going to refund me but never have. We hoped they would just send a replacement part for the damaged piece. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. Manufacturer told me of their online form to complete and send pics. Contact Info. No one has returned my emails and I have sat on silence holds for over 2 hours. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. No one has even personally emailed me to say they will take care of my issue. Thank you for reaching out and providing that feedback, it is greatly appreciated. I ordered a desk from Home Depot which shipped from Walker Edison. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In I made photos and emailed the company that day. BBB Business Profiles may not be reproduced for sales or promotional purposes. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. On: If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. International Association of Better Business Bureaus. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. I paid $300.30 for this dresser and my goal is to get $150 back. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Item # ******* WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. Very disappointed to learn that we are not the first to experience similar problems with this company. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. directly. D'Albor's Homefurnishings offers high quality Furniture, The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. The link goes nowhere and the tracking number is the same as the order number. Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. 11/19 my order was confirmed via email, order #**** They never called back. Per the records I see, we shipped her the parts she needed once our warehouse opened. Awful company through and through. I purchased this product on 04-08-2022. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. It appears the company has no interest in replacing the damaged part of the desk. Richard & Son Customer Service line at 1-877-727-1909 Since I cannot get through to Walker Edison (see above), we are at an impasse. Thank you for notifying us of this Customer complaint. Once I envolved BBB I was contacted by customer service. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. Hang up. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. Has been 20 minutes. Please do let us know if you are needing any further help. The only emails I have received are automated responses to my emails asking for help. I do not show a reply from ************** after this email was sent. 6 complaints closed in the last 12 months. No one ever called me back. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. They couldve wipe it off but didnt care enough to. Note that complaint text that is displayed might not represent all complaints filed with BBB. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). WebOverview. BBB Business Profiles are subject to change at any time. Thank you! It did not and the order was marked as 'delivered.' Holding. Which I did and they just forwarded it back to W.E. 4. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. Im just gonna list all the things that were wrong with pictures: Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. Unfortunately, ************** did not wish to review another unit and requested a refund. Key Principal: Brad Edison Bonham See more contacts. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. I contacted the company via email right away, on October 20th. We have followed up on your request and provided a resolution on this matter. This was very unfortunate. They admitted this to me in email almost immediately and said they were refund me. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. Thank you for reaching out and providing that information. They did not. I emailed again on January 11, January 23, and January 24 with no response. I knew that wasn't the case because it was too many parts damaged. This Customer originally reached out to us when our warehouse was closed due to a corporate move. ****************** opted to wait for the warehouse to re-open. We were able to look into your request and have followed up with a reply offering our assistance. Investor Type. Lowest price for Walker Edison Media Stands TV Bench is $374.00. Can you please let me know which is available and how soon? WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality WebDEMCO MEMBER SERVICE CENTERS. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. This was an illegitimate practice and inconvenience. Investor Since. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Walker Edison Furniture Company Investors. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** ******. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Order number ******************* Order Total $369.99 and $399.59 with tax. Thank you for reaching out. Dents and scraps on the outside. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Thank you for your patience and understanding. It arrived Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. 12/2: i called support at **********. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. Order # ********* I then called during their business hours, but only received voicemail. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. Industry: Furniture and Home Furnishings Retailers WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box It arrived damaged on January 7, 2023. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Our complaint is similar to others here. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? The product box and item was damaged. . Company Description: ? We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) on hold as I type this. I had one screw that was stripped and wasnt able to use it. Purchase price $284.76 on 12.29.22. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. Investor Name. Hello, I bought a Walker Edison dresser on June 1st,2021. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com I brought it to his attention and he assumed it was because it's made of wood. So I called them and during phone call was disconnected and not at my end. See details. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Reviews are not used in the calculation of BBB Rating. WebTo begin the process, call the P.C. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. I consider this case taken care of as we offered the Customer the desired settlement noted below. The unit was sent at her request to replace the original piece she received with damange. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Participating Rounds. 1. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. We were able to put the unit together and now have it in place with our tv on it. I reached out to the Amazon seller who asked me to reach out to W.E. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I left my concern, contact info and inquiry #*****. Next spring season brought back out to patio. Our sincerest apologies for the delayed response time, we are currently working through a back log. 12/7: called support. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. This information is Well guide you through the process. I sent an email to their customer service and they didn't reply until I called their phone number. 5. Cannot leave voicemail because voicemailbox is full. I went weeks with no response at all. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Drive-thru service available at all I ordered a tv stand from Walker Edison on January 4, 2023. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. BBB Business Profiles generally cover a three-year reporting period. I bought a Walker Edison bed through Amazon. This case is surprising to me as the exchange we had with this Customer was lovely. spoke with a woman who promised a call back by EOD. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, The box was damaged and two corners of the desk were damaged.
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