Have a query and not sure who to contact?. Our people However if you are raisingcomplaints BT and you find an alternative way of contacting them, pleasecontact meand I will amend this Complaints BT page. They in turn will contact us to resolve the matter on your behalf. For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly. Its responsible for maintaining a vast network of cables, street cabinets, and exchanges. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Webcontactus.com, Order Page Pc Tablet Laptop University Of Dallas, On Pages 6 7 Recently Updated Forms From Wi Legal Blank, One Talk T46s Ip Ser Guide Desk Phone User Guide Vzw, Omb Control Number 3245 Xxxx Expiration Date U S Small, Oce Tds600 Wide Format Brochure Printersandpressescom, Of Titration Orders In The Intensive Care Unit Titrating To, Octave Catalog Of Practices Version 2 Carnegie, Order Form International Atomic Energy Agency, Overview Of Point Click Care For The Nursing Instructor, Order Your Printing Online Myprint Deswagov, Oceanview Installation And Operation Manual Ocean, Opnavinst 14201b Opnav Instruction 14201b Subj, Of 20 5mm On Each Of The Sides Trifold Printable Area, Ongoing Professional Practice Evaluation Oppe Stanford, Optimize Assist Program Service Catalog Opentext, Oregon Cultural Trust Fy2023 Cultural Development Grant, Other Not Including Serious Adverse Events Template, Oprah Winfrey Email Or Contact Information, One Shot Keto Customer Service Phone Number. 0800 800 152 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIM's. If calling from abroad, use +441635 691702 National press office. [27], Telecoms provider customers who have problems cannot directly contact Openreach and have to go indirectly through their service provider. [10] In 2017, Openreach proposed offering super-fast fibre broadband to 10 million homes by 2025, using fibre to the premises (FTTP) technology. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. ", "BT aimed to get true fibre to 25% of UK. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. Our board is responsible for setting our strategy and overseeing our performance. Someone from Openreach has asked for my bank details. The email address to write tois gavin.e.patterson@bt.com, If you complaint to BTand it is resolved successfullylet me know! We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. Myself and my team cover the whole of the UK. E1 8EE. Type: Private company Industry: Coffee shops Headquarters: London, UK Number of locations: 1,017 Revenue: 227.9 million GBP Number of employees: 5,000 You may also check: Openreach head office uk contact number and email support Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. Openreach is a wholly owned subsidiary of BT. [9], In June 2017 Openreach demonstrated its version of G.fast technology, using "side pods" that can be bolted on to existing cabinets to offer potential UK broadband speeds of up to 100Mbit/s. [41][42] Between 2010 and 2012 the UK intelligence community initiated an investigation aimed at Huawei, with increasing urgency after the US, Canada and Australia prevented the company from operating in their countries. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. You can contact us through our chat facility. These include cookies that allow the sharing of anonymous data with selected third-party partners. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. For corporate enquiries only - call or write to us at our registered office: BT Group plc Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. In 1987 I began a career as a British Telecom Engineer. It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. However, the network assets would still be owned by BT plc to ensure the longevity of leases and covenants, and Openreach Limited would still be wholly owned by BT plc's parent holding company, BT Group plc. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. We also use them to offer content that's personalised and relevant to you. The aim of the review was to make sure digital communications markets continued to work for consumers and businesses. For more information contact our fleet solutions partner. In 2015 BT consulted on the possibility of allowing Openreach to deal directly with consumers, which would have required the approval of Ofcom, but withdrew the proposal, partly due to objections from other service providers. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. As a result of this, BT gave Ofcom a list of voluntary commitments, which included making Openreach a distinct company with its own staff, management, purpose and strategy. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. 10690039. London, United Kingdom. Openreach Limited was then incorporated as a wholly owned subsidiary of BT plc. London [25] The Digital Economy Act 2017 originally included a proposal for a legal right to a minimum download speed but this was dropped before the bill became law. Option 1, then option 2. Reply. Becoming independent We have a range of ways to get in touch for new and existing customers. Discover great CX today. [7] Instead, BT offered an "FTTP on Demand" product. BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. So if someone who says theyre from Openreach asks for financial details, dont give them any information. 1 Braham Street. We use cookies to bring you a great browsing experience - and to find ways to make it even better. To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, youll need to go through your Communications Provider. 1 Braham Street In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website. But were independently governed. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Openreach Limited is a wholly owned subsidiary of BT Group. In 2017, Ofcom published the Digital Communications Review. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. [9] However, by the end of September 2015 only 250,000 homes were connected. 31 March 2022, Next statement date 24 March 2024 2020 corporate-office-headquarters.co.uk. If you need help for other reasons, use the links below. Below are some executive team members name of Foot Locker corporate office UK. Report damage or a safety concern Broadband problems with new homes [33] Nevertheless, Ofcom's final decision, published in July 2016, did not require BT to sell Openreach, primarily due to the time required and costs involved in addressing pension, lease and covenant issues. Were a wholly owned subsidiary of BT Group and a legally separate business. Following the Telecommunications Strategic Review (TSR), in September 2005 British Telecom signed undertakings with Ofcom to create a separate division, for the purpose of providing equal access to BTs local access network and backhaul products. We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. Kelvin House, 123 Judd Street, London WC1H 9NP. The majority of the members are independent. Learn about our diversity and inclusion agenda. Openreach is made up of four divisions service delivery, fibre and network delivery, strategic infrastructure development, and headquarters. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. Help! Here are some of the channels. BT Group plc. Keeping the status quo was said to be unlikely. [8] The deal was the largest in ECI's history. [43] On 16 December 2012 David Cameron was supplied with a in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, in that the UK governmental, military, business community and private citizen's privacy may be under serious threat. [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. Each year we let all our stakeholders know how we're performing, the key activities we're undertaking as well as our legal commitments on gender pay. We're regulated by Ofcom against key service and performance measures. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form For corporate enquiries only call or write to us at our registered office: 020 7356 5000. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. [36], In March 2017, BT Group plc agreed to make Openreach a separate company, Openreach Limited, with its own staff and management,[37] but with the network assets continuing to be owned by BT plc for land-contract reasons, and with Openreach Limited being wholly owned by BT Group plc, BT plc's parent holding company. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). Registered in England and Wales No. If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. E1 8EE, Registered in England and Wales No. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. Give us a call today. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: 0800 023 2023 (option 1) Social media Residential customers Option 1, then option 2. This means that every hour another 22 premises in the region can access Full Fibre broadband. We're committed to making sure we're improving our planet for generations to come. Openreach Limited is a wholly owned subsidiary of BT Group. We use cookies to bring you a great browsing experience - and to find ways to make it even better. I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. No credit card required. To report damage to the network or health concern, call 0800 023 2023. And not forgetting our very own engineers who play such a crucial role in building the broadband network that keeps Northern Ireland connected. [9], In March 2017 an investigation by Ofcom concluded that there were regulatory breaches at Openreach regarding the delivery of high-speed Ethernet cable services between January 2013 and December 2014. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. Are you wondering how to complain to BT ? Contact BT. 696 talking about this. When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit We wont ever ask you for your bank details. You can address any letters to this corporate headquarters office to: Kelvin House, 123 Judd Street, London WC1H 9NP. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. [42] Although BT had notified the UK government in 2003 of Huawei's interest in their 10 billion network upgrade contract, what they did not do was raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure. Below are some executive team members name of Openreach corporate office United kingdom. All rights reserved. Include phone numbers, order numbers, dates of the first fault report or complaint, and include as much information as you can. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. [46] In 2018 the UK's National Cyber Security Centre (NCSC) and US authorities took action separately to restrict the operations of ZTE over security concerns, with the NCSC warning UK telecoms companies not to use ZTE devices.[41]. Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Openreach Limited runs the UK's digital network. I take no responsibility for incorrect numbers or info here. Company number 10690039. due by 7 April 2024, 61100 - Wired telecommunications activities, Companies House does not verify the accuracy of the information filed. Let me help you trymy fresh approach! BT's Chief Executive, Director is Philip Jansen. Service updates. [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. Openreach Limited runs the UK's digital network. Next accounts made up to 31 March 2023 The best way to getin touch withHigh Level Complaints BT department is to either write directly to the chairman, or a member of the board. 1 Braham Street Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. We employ more than 37,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks. We have a range of ways to get in touch for new and existing customers. Openreach headquarters is run by an executive team. 4190816 or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? Shouldyou find an effective way of complaining to BT an address or phone numberthatgets youthrough that I havent published, please share it with me! They go the extra mile and take on any challenge to build a better, faster and more affordable network that helps our customers stay connected. You can find the corporate head office address and Openreach headquarters in Kelvin House, 123 Judd Street, London WC1H 9NP. Many thanks. So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. Other executives include Marc Allera, Chief Executive Officer, Consumer Division; Clive Selley, CEO, Openreach and 47 others. Our network is the largest in the UK. If youre a customer of an ISP, you should contact them about any service issues or faults. Or write to the address on your phone bill. I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. Clive Selley CBE: Chief Executive Officer Help and support; Contact BT; Back. A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. Contact BT for help and support with your BT broadband, TV, home phone or mobile. 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? Openreach builds, maintains and manages the broadband network in Northern Ireland. Go to Solution. What can I do? What does Openreach do? London You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. [19][20] It does not communicate directly with members of the public, but only with their service providers. Registered in England and Wales No. In July 2014, Ofcom completed a review of Openreach's service, resulting in mandated performance levels on key services. Although we trade on behalf of BT plc, we have our own distinct brand and were independently governed. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections. . They all carry an Openreach identity badge though, which they should show you straightaway if they dont, make sure you ask to see it. (business & personal). 2 . The actual figure? I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. This was countered by an offer made by BT for Openreach to provide the infrastructure for 99% of UK premises to receive download speeds of at least 10Mbit/s by 2020, at a total cost of between 450 million and 600 million. Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. We also use them to offer content that's personalised and relevant to you. An investigation by the Competition and Markets Authority said it was not a competition issue but a matter for Ofcom, and Ofcom undertook its own enquiry. We also use them to offer content that's personalised and relevant to you. Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. Our 37,000 people are hugely experienced, resourceful and innovative. Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. [44], On 7 June 2013, a report of the Intelligence and Security Committee of Parliament concluded that BT should never have allowed the Chinese company access to the UK's critical communications network without ministerial oversight, saying they were "deeply shocked" that BT did not inform government that they were allowing Huawei and ZTE, which both have ties to the Chinese military, unfettered access to critical national systems. Myself and my team cover the whole of the UK. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. 31 December 2023, Last accounts made up to Spotted something in our network that's unsafe or damaged? Im sure you will get a response within a few days. We like to give our customers a personal, local touch. Around 3.5 million of the customers affected lived in rural areas. due by Please contact the company that sends you your bill. OPENREACH LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. Offices, reviews and public commentary for UK companies. Monday to Friday 8am to 9pm. We use cookies to make our services work and collect analytics information. Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. 01800000. [18] Openreach has also received a high number of customer complaints relating to poor service. Ive been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research. Get contact details including emails and phone numbers Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. Our network {{ userNotificationState.getAlertCount('bell') }}. My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. Communications providers (also called service providers) are the organisations that sell phone, broadband, data and TV services to homes and businesses. Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. Just click on the icon in the bottom right corner of the screen. Find out more about what that means. This means that every hour another 22 premises in the region can access Full Fibre broadband. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. Up to 5 Cookies on Companies House services. Hereis a selection of BT Complaints numbers andaddresses. Openreach Customer Service Number Contact Us Openreach 800 023 2023 Just click on the icon in the bottom right corner of the screen. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. Lorem ipsum dolor sit amet consectetur adipisicing elit. I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. We also use them to offer content that's personalised and relevant to you. I found most of these alternatives on forums on the Internet. Phone & Broadband Existing Order Enquiry. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. E1 8EE Learn about our latest performance, and of course, check the numbers. Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. [26] The government subsequently made a proposal for a universal service obligation (USO) granting remote households the right to request broadband speeds of at least 10Mbit/s. We've helped over 70,000 people like you. And were constantly developing, building and maintaining it to give you the service and speeds you need to run your daily life. We might build the network, but you bring it to life. London. Subscribe to news. Most of the operations handled from this Openreach corporate headquarter. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. We have a range of cars and commercial vehicles for sale. Weekends 8am to 8pm. @https://mobile.twitter.com/weareopenreach, The White Company Corporate office, Headquarters, Kelvin House, 123 Judd Street, London WC1H 9NP. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. Just click on the icon in the bottom right corner of the screen and select the 'others' option and then 'contact us' to get started. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. This came about as part of an agreement with Ofcom after its Digital Communications Reviewin 2017. I like to know that you have had a happy outcome, and that my website has helped you! See the full leadership team at Craft. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. Nationwide test of UK Government's Emergency Alerts Service at 3pm on Sunday 23rd April . Openreach builds, maintains and manages the broadband network in Northern Ireland. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. Most of allyou need a reference number for your complaint. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. You can contact us through our chat facility. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street.
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