MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. Aboriginal people can apply for housing and access work and study opportunities. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. connection to their country and culture. UseeRepair to lodge non-urgent maintenance issues online. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. This is the fastest way to lodge a request or complaint. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Working to improve the service and experience for our tenants. gas safety, electrical safety, locksmith, arborist, and other specialist services. Related agencies. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. 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Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. We cannot determine liability, order payment of compensation or change a decision made by NCAT. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. Your report is confidential and we treat it seriously. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Email: WaterlooConnect@facs.nsw.gov.au. Maintaining a large property portfolio is costly work. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. This phone line is open 24 hours/day, 7 days/week, 365 days/year. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. completing an online feedback form at www.housing.nsw.gov.au. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. You can report fraud, misconduct or corruption through our feedback tab. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. If you are outside of Australia, please click here for overseas phone numbers. Social housing-related complaint. (4) The role of the . The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. a preset menu that will direct your enquiry to the service you need including. . Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. Please call us to discuss whether we can help resolve your complaint. read more about organization. Alternatively, you can contact your local DCJ Housing office launch. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. In NSW we have Australia's largest social housing portfolio of 125,000 properties. Show me on a map . - Update contact details including emergency . Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. Go to www. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. The timeframes for this non-urgent work can be up to 12 months for completion. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. We assess each complaint we receive and decide whether to take action on a case by case basis. connection to their country and culture. State: NSW. Communities and Justice, NSW Department of; Local Offices. However, your complaint about a decision might include a matter that we can assist you with. If there is, we may suggest changes to policies or procedures. Tenants are able to make alterations to their home. Complaints about community housing providers should be made directly to the provider. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Suburb: WYONG. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. If you have any questions, please contact us at: Phone: 1800 738 718. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. A range of private rental assistance products and services available to help clients. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. See Appealing a decision by FACS below. Services offered: housing pathways Aboriginal housing office - tenancy management For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. We can make inquiries with an agency if we consider there may be maladministration. You can phone or visit any of our local DCJ offices. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Suites 4 and 5 Wyong Plaza Village. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. update contact details, including emergency contacts. See Advocacy and Legal Services below. prioritising delayed actions or decisions. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Housing Offices (DCJ Housing) Back to top. NSW Government. In NSW we have Australias largest social housing portfolio of 125,000 properties. NSW Government NSW Government has a repository for NSW Government publications. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. Centre is the single point of. . Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. Tenants are best contacting their tenancy manager of their housing provider. We will let the community know when a re-opening date is confirmed. contact. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. This inquiry was self-referred on 22 October 2020. This is a NSW Government Directory listing. Thats why we have compliance officers in the field every day checking the work of our contractors. We give free, confidential language services to clients who may needhousing information or help. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. Guide to what species are recommended and what are not allowed. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Keep your property reasonably clean. Most DCJ offices are open Monday to Friday from 9am to 5pm. This is a NSW Government Directory listing. . The Land and Housing Corporation (LAHC) owns the property and manages the Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Residents can call us on 1800 422 322. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. We pay respect to the Traditional Custodians and First Peoples of NSW, and Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. How to contact DCJ Housing . You can seek legal advice about applying to NCAT for an order. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. You can find the address on our website. be reimbursed, up to $1,000 by the landlord. 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