Companies can ask for reviews via automatic invitations. Were cruise experts, too. Funding. Ali Green from Northampton was due to fly out to Zante only for TUI to cancel his holiday, meaning he no longer had a need for the amber package. Their latest funding was raised on Jan 8, 2019 from a Seed round. Hi Ceri, Thank you for your lovely feedback. Kind regards,Ty, I had a COVID test kit that had part of the test missing.I expected to have to use a list of options on line which probably wouldn't have had the answer.Contacted the centre by email and almost immediately Sam Hodge came back with the solution.Really great service, Hi John, Thank you very much for taking the time to share your experience with us. (business & personal). RebelBio and SOSV are the most recent investors. Clear instructions please. Where can I find the link to upload my test photo? I can't thank you enough in advance and I'll look forward to speaking with you soon. Lucy Barnes was looking forward to a trip away to Greece with her two kids and best friend, Lucy was looking forward to a trip to Rhodes, He had bought the tests ahead of a trip to Zante. If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. Hi,Thank you for your feedback.I'm so sorry to hear of the issue you had when trying to locate the barcode.I am glad to hear this did get resolved, but if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us.Again, my deepest apologies for any inconvenience.Wishing you all the best,Deborah,Social Media Department. Similar Profiles. I'm terribly sorry for any inconvenience caused. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. After being contacted by the Mirror a TUI spokesperson said Lucy and Ali would be refunded. "You can't get in touch with them, there no number you can get hold of," the 27-year-old told The Mirror. Verification can help ensure real people write reviews about real companies. 3 of us in total and done around 10am. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Search for Dna Testing near you on Yell. . Find contact details for 700 million professionals. The F1 score is a measure that uses both precision and recall to measure the performance of a classifier. Click here for examples of the types of numbers you may need and where to find . All rights reserved. Kind regards, Deborah. If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be happy to help!We hope you have a lovely week!Wishing you all the best. Chronomics, Ltd. We are always looking to improve, so we will use your feedback as a suggestion to find new methods and channels for all of our customers to be able to register and use our products. Not the easiest of firms to contact and thats being polite. (If this link is not shown here, the photo upload was successful): Where can I find the link to upload my test photo? no way of contacting them directly other than a form on their website for them to contact you, searched for a number and the one I found is a digit too long and not in use. I'll look forward to speaking with you soon. Trying to resolve this on line only led to going round in circles. Perform this action on the Google Chrome browser. To comment on this thread you need to create a Mumsnet account. You'll get your travel certificate . Click here for information on the upcoming Bank Holidays. The users register the test on the platform by uploading a picture of the test cassette and entering a manual reading of the test (positive, negative or invalid). Our tests are also fully UKCA and CE marked in accordance with UK and EU health, safety and environmental guidelines, and we are partnered with various providers who are FDA approved. Thank you so much. After much frustration in trying to find out why my test hadn't arrived, I got my money back. And, its not just TUI holidays on the cards either. . Mobile Number (***) ***-**** Engage via Mobile. UK Government approved. Thisusuallystartswitha5,NH0,CHR0,BHA,BLC. I cancelled my order before despatch but chronomics still I sent the first set of tests. 2017-2023 Chronomics Limited. Hi Folks, Does anyone have the emergency contact number for Chronomics? The following diagram illustrates the model training pipeline. Do you have a travel story to share? ForPCRtests,thiscanbefoundonthetesttube. If you've not yet received your test results, please read the information below before contacting us. currency you need. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Find out the essential items that should be on your packing list depending on the trip youve booked using our holiday checklist. This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. Close. A REAL person would have been so much more reassuring but there was no live person helpline!! Our Services and Results Are Not a Substitute for Medical Judgement. For Blood testing, on the test label. General warning about using chronomics testing kit for the return home test. The following image is an example where the model has correctly identified the test as invalid with a confidence of 0.999. We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee. Except as prohibited by applicable law, Chronomics (and its group, affiliates and representatives) expressly disclaims any and all liability for any consequential, indirect, incidental, special or exemplary damages, including without limitation any loss of revenues or profits or any loss of use of data, arising out of or connected in any way with the services, bio-infrastructure, test kits or test result; and Chronomics shall not be liable for acts, omissions or conduct of any third party (including without limitation any laboratories, healthcare providers, clinicians, contractors or otherwise) from the risk of harm or any damages from the services rendered or test kits manufactured, distributed, dispensed or sold by any third party. TUI customers have been slapped with bills for coronavirus tests they can't use after their holidays were cancelled. Hi Andy, Thank you for your lovely feedback. See Travel Aware page - for travel advice from TUI. EXCLUSIVE Brits with holidays booked with TUI have found themselves receiving testing kits from Chronomics that they can no longer use after their trips away were cancelled. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. not very helpful. Chronomics, how about a refund? As-Is. This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. Reply from Chronomics. For Rapid Antigen tests, on the plastic cassette. . All Chronomics communications were great, and all testing procedures went very well the day before our cruise. Please be sure to enter any letters in your Kit ID in Capital letters. Health tracking made easy - unlock valuable insights into your health with quick testing and accurate. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). However, somebody emailed me within 5 minutes with a resolution. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. 1 reply . Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. Also speaking to a robot was not at all helpful. Chronomics Chemicals & Plastics is a customer of mine. As soon as you book your holiday, order your test package from Chronomics. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. Get Contact Info for All Departments. No tel number available to resolve problem. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Booking terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? I presume yours will be tomorrow then? Mobile phone/tablet users. Wishing you all the best. My money was taken for a one-off test which never arrived. If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. Thank you. Or by navigating to the user icon in the top right. We've got personalised service down to a T. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Contact Us; chronomics.com Help Center. chronomics.com Help Center. Wishing you all the best. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of . If you have been unable to upload your photo during the registration process, you can still upload your test result photo from your dashboard. I ordered my fit to fly tests weeks in advance of my trip. 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It can take up to 48 hours for your sample to reach our lab. Hi David,Thank you for your feedback. I can't register my test, what should I do? Still no refund!!! Mattia Spinelli is a Senior Machine Learning Engineer at Chronomics, a biomedical company. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. Anyone can write a Trustpilot review. The discarded predictions can also be routed to a human in the loop using Amazon Augmented AI (Amazon A2I) for manually processing the image. This can be done using a smartphone but also works from a computer. If we can ever be of any further assistance, don't hesitate to get straight back in contact. HQ Phone +44 7970727222. I then sent the second tests back unused and tracked by royal mail. It should only take a few minutes to do this. Get 5 free searches. I then sent the tests back (unused and tracked by the Royal mail). Furthermore excellent are the rates! We will definitely use these guys again! We are due to fly back to UK Friday so did our tests today. Here are 8 tips for writing great reviews. Except as prohibited by applicable law, the services, bio-infrastructure, test kits and test results that are made available through or via Chronomics are provided 'as-is' and without any warranty, representations, assurances, or guarantees of any kind whatsoever, whether express or implied (either in fact or by operation of law). Others Named Tom Stubbs. Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. Our Rapid Antigen test kits usually give you a result in just a few minutes. This is only required during registration, whilst completing your test. See travelhealthpro.org.uk - for current travel health news. Eventually I changed my PW and then the computer allowed me to proceed and complete the whole process. All 3 tests were negative and we were able to upload photos of the results on 2 of them but the 3rd one wouldn't upload. Address. We are really pleased to hear you were happy with our services and that you will use us again! For more information on how to do this, refer to Use Amazon Augmented AI with Amazon Rekognition. Exact rates will be provided at checkout. I recall there was a special number on their website but . "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. Developed by software trainers who truly understand the need to deliver their learning in the best way possible. I'll look forward to hearing from you soon. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. there no number you can get hold . Whether you've already booked online or in store and need a helping hand, or you're thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. Thank God Covid is virtually finished as I would never use your company again. 2 weeks later I then received the return flight tests. Others have reported having a much more positive experience with Chronomics. No credit card required. No problem with the company. Since 11am I have been trying to contact . Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Your returns package should only include your test. Kindest regards,NiciaSocial Media Department. Hi Ronald, Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Have an enjoyable cruise! Your result may not come in at the same time as others who've submitted . Still not dispatched. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test results. We hope you have a great week! Date of experience: February 14, 2023. Our holiday portfolio ticks off everything from beach holidays and city breaks to globe-trotting TUI Tours, Lakes & Mountains getaways, and Crystal Ski holidays. Yes, you don't have to wait days for someone 'technical' to respond to you, our team understands knowledge bases, and your account, and we'll hand hold you through all your questions. The dataset consists of images like this one. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. As-Is. Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. . I purchased the lateral flow tests. Hello Karen, We are sorry to hear about your inconvenience when using our test. With Amazon Rekognition, we were able to get a highly accurate model in 34 weeks as opposed to spending 4 months trying to build a custom model to achieve the desired performance. You hide behind emails no phone number to contact you dont answer emails just appalling. Are your Covid-19 tests authorised by the UK Government? Instructions for mobile phone/tablet users. I have passed on your kind words to Ryan! Hurdle | 9,816 followers on LinkedIn. Date of experience: 14 February 2023. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Search over 700 Hi Richard, Thank you for your feedback. Clear instructions please. No number to ring chronomics. Chronomics Emergency Contact Number. As-Is. Ours is 5 minutes, personalized, and technical. 2 replies 4.3K views MartyRich Forumite. In this post, we showed the ease with which Chronomics quickly built and deployed a scalable computer vision-based solution that uses Amazon Rekognition to detect the result of a COVID-19 lateral flow test. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the . They have excellent products and are extremely helpful. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. It wasn't. Hi Paul, Thank you for your feedback. Try for free at rocketreach.co . Thank you so much. I'm incredibly sorry for the negative experience you've had. Once you've received the kit, use the FCDO website to check when your destination country requires you to perform it. If you need to contact us for help, please provide images of your barcode/Kit ID where possible. Company. Chronomics contact details? Chronomics, Ltd. employs 111 employees. I've ordered a number of things from them, and I've never been let down. Thank you for leaving us some feedback.We are delighted to hear of the great experiences you have had with our company, I will certainly pass on your kind words to our customer experience team! Find your nearest TUI store or Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. Our website uses cookies to improve your tui experience. We work with big-name brands, like Disney and Universal, to bring you an even bigger selection of dream getaways. Hi Brian, Thank you for your feedback. This number is unique to each test. Click here for information on the upcoming Bank Holidays, https://www.gov.uk/guidance/travel-advice-novel-coronavirus, Use this test as proof of COVID-19 status before leaving the UK, Easy online registration and downloadable certificates, Order at least 5 days before your outbound travel, You'll get your travel certificate within 30mins after performing the test. A threshold of 0.99 resulted in an accuracy of 99.6%, and 5% of the predictions were discarded. 1 St. James Ct, Norwich, Norfolk, NR3 1RU, United Kingdom. We are delighted to hear of the great service you received from Ryan. 11 October 2021 at 11:25AM in Consumer rights. 2023 Trustpilot, Inc. All rights reserved. This resulted in me being blocked when trying to register the second person. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. free lookups / month. We know its confusing and hard to keep up with so we recommend checking the UK Governments Foreign and Commonwealth Office website for the most up-to-date advice and restrictions for the country youre travelling to. In this post, we share how Chronomics used Amazon Rekognition to automatically detect the results of a COVID-19 lateral flow test. Sign up for a free account. DO NOT USE THIS COMPANY. Our Covid-19 PCR saliva tests are authorised by the UK Government, and we are an approved supplier for both the Fit To Fly and Test To Release travel programmes. When TUI holidays are not available, we will sell other well known Brands. Feb 17, 2023. 3 Posts. Up to 5 Learn about how you can train computer vision models for your specific business use case by visiting Getting started with Amazon Rekognition custom labels and by reviewing the Amazon Rekognition Custom Labels Guide. "On May 20, before they arrived, we were told the order had been cancelled and so we thought we'd get our money back.". Kindest regards,NiciaSocial Media Department. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. Biology + Technology = Chronomics and a bio-infrastructure future. Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test. For public health reasons, no cancellations of COVID-19 Test Kits can be accepted. "Probably about the worst (experience) ever because there is absolutely zero contact from them. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Hi Tony,I hope you are well. (If this link is not shown here, the photo . . With this option: Order at least 5 days before your outbound travel. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of epigenetics to give people the knowledge of how their environment and lifestyle is imprinting itself on their DNA and affecting their . PhilC-548. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. For PCR tests, this can be found on the test tube. How to Contact Us If you haven't found the information you're looking for, you can contact our team here. Hurdle is a trademark of Chronomics Limited. Confirm you are entering the correct details. Get 5 free searches. More information here. So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. Checking out your company online I found the same story from many other customers of yours. View Click here to return to Amazon Web Services homepage, Use Amazon Augmented AI with Amazon Rekognition, Getting started with Amazon Rekognition custom labels. Had to leave for a cruise at 0415 the following day, wife in tears, thought no test result, no cruise. "I have now received a fit to fly test, a day two test and a day eight one. "Since then I've emailed them about four times but no response whatsoever, yet I've continued to receive automated emails from them and so far two of my tests through the post. These images are to be classified as positive, negative, or invalid, corresponding to the outcome of a COVID-19 test. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late thats it.
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