View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Going back to work? Mobile speeds vary by location, coverage and demand. We dont stick to the speed limit. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester. 08702 - Charges vary Can I use an EPOS system with a digital line? THE REQUEST TO CANCEL/ DELAY THE DISCONNECTION. The solution may vary based on your needs and availability, but we will be able to offer you a way to retain your number. You can call us: Monday to Friday 8am to 9pm Saturday 8am to 8pm Sunday 9am to 6pm I want to cancel one or more of my services: From a landline: 0800 783 1401 From outside the UK: +44 150 174 7714 I just want to cancel my BT Mobile service: From a landline: 0800 389 8414 From outside the UK: +44 150 174 7714 Was this answer helpful? Yes you can, if you have a current dependency on a product that is not yet compatible with a digital phone line you will still be able to purchase a traditional phone line but you will have to migrate in the future. Personal care systems and pendants that do not rely on a phone line are OK, however if your current or intended care alarm requires the use of a phone line then a digital line is currently not compatible with these products; please ensure you check this before ordering. 240 saving (33%) on Fibre 38 Broadband only based on standard price of 29.95/month over a 2-year contract. Were working hard to get the whole of the UK covered, but its still unavailable in some instances. You can only currently use a system that runs over the internet and is not dependent on a phone number. Free from UK landlines. If you ordered your BT Business Broadband before 26th November 2018 please refer to the Legacy dropdown below for your terms; Next Day Connection Annex to the BT Business Broadband Schedule; BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022(if ordered on or after 28 March 2022) PDF 323KB, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast SchedulePDF 168KB, Next Day Connection Annex to the BT Business Broadband SchedulePDF 144KB, Please note that the Charges Schedule is no longer used. Some cookies are essential - we can't provide our services without them. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. You can also Cease and Re-provide, this could be when you're currently using services that are not yet switchable through the Gaining Provider Led process, and you may or may not wish to retain your number, or you are coming from a Cable Network and do not wish to retain your number. Depending on your site and subject to any survey, you may incur excess construction charges see Section 45, Part 1 of the BT Price List found atwww.bt.com/pricing. Our business phone bill has just increased by 14.4% which apparently is ok according to our contract. 4. The details of your whole order will be shown. You can cancel your BT service by calling them on 0800 783 1401. Mobile costs may vary. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months' previous Charges for the Complete Wi-Fi add-on. The final part of your contract is the terms that are specific to your Five Willows Farm, Old Thrapston Road, Cranford,Northamptonshire, NN14 4AW, UK, ISDN Phase out: Your Five Alternative options. I have been having problems with BT over the past year, with slow and dropped connections. Full Fibre can be installed sooner but this depends on Engineer availability and the level of infrastructure available at your property; well show the available dates and time slots in the order journey. Payment systems have moved on significantly in recent years, as long as you ensure your terminal runs over the internet or mobile network and is NOT reliant on a traditional phone line. This helps to avoid us processing a half completed order which may cause you further inconvenience. We're here to help Chat's quick and easy. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. 8 Provider Independent Resources. Achieve a smarter digital future with our technology and business solutions for public sector providers. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Most VoIP providers will allow you to move or port your current landline to a VoIP service for a one-time fee. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. The following documents make up your contract for Cloud Work Service: - Cloud Work Schedule to the General Terms; - RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule; - if applicable, the Cloud Work Contact Centre Annex to the Cloud Work Schedule; Cloud Work Contact Centre,Annex to the Cloud Work SchedulePDF 229KB. 4G connection takes 95-127 seconds on average. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Calls and Lines Packages Schedule to the General TermsPDF 160KB, BT Business Plan (Customer Based and Lite)PDF 149KB, Conditions for BT Business ServicesPDF 112KB, Service Schedule for Starter and Professional PacksPDF 163KB, Service Schedule for EasyStoreMakerPDF 100KB, Web Hosting & PC Security Bundle Terms & ConditionsPDF 65KB, Web Hosting with BT PC Security & PC Back Up Bundles Terms & ConditionsPDF 67KB, Service schedule for Internet Services BundlesPDF 88KB, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365PDF 1.25MB, Service Schedule for BT Web StarterPDF 381KB, Service Schedule for BT Web ManagerPDF 285KB, Service Schedule for BT Web ExpertPDF 285KB, Service Schedule for BT Search MarketingPDF 169KB, Service Schedule for BT Website ManagerPDF 175KB, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web ExpertPDF 393KB, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web ExpertPDF 281KB. There are two supplier switching types: Gaining Provider Led which is what is described above, you provide us with the address and telephone number that you wish to move to BT and we do it all for you. What is SIP ALG and how can I stop it causing problems? The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. Our friendly, experienced team are always at the end of the phone to answer your broadband questions and queries. you'll like while you're browsing BT Business Direct and other sites. Free visit is for a 60 minute duration only. I was told to expect a callback. Is there anything you can do to help? The first part of your contract is terms that are general to all of BT's standard products. If you've been with your current provider (BT) for a while, you might not know what's out there, and you could be overpaying for a slower service. Yes, other more traditional 3rd party products like fax, franking, gate entry, magnified bells used in warehouses and loud environments, older alarm/card payment/care/lift that may rely on a traditional (PSTN) phone line should be checked before purchase. It can take up to 10 days for your line to settle at its maximum stable speed. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. Managed websites (BT Marketing solutions). Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. To cancel or change an order, please log in to your account by clicking the 'My Dabs' tab which is situated near the top left hand corner of the screen, then choose the 'Orders/returns' option. Prices ex VAT. Are there any other products I need to check are compatible before I buy? If you are looking to keep an existing number, whether it's with another supplier or with BT under a different name, you will be able to input this number in the ordering process and we will let you know if we need anything else. If youre using a BT Connect mailbox, you'll need tomake sure you update your mail client settings. If youre leaving one broadband provider for another, their hardware, like routers or set-top boxes, wont be useful anymore. Once your order status shows as 'completed', cancellation or amendment is no longer possible. Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. I am completely bewildered, by the service, even right to the very end, as I now expect to be disconnected shortly. The quickest and easiest way to contact us. Full engineer job list can be found here:BT Expert Setup. You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the Changes to terms heading below. If you need to check simply contact your specific supplier of the service and check its compatibility. Get answers to all your questions here. Once we've received your letter in our office, we aim to respond within 48 hours. The installation itself should only take from 30 minutes to a few hours, depending upon what needs to be done. With your @btconnect.com mail addresses that came free with your broadband package, if you cancel this package this cancels the email addresses. The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. These changes have ultimately made it easier for you to switch, but you may still have some questions. The following documents make up your contract for BT Cloud Voice and Cloud Voice SIP-T: - BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms; - Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule. BT Cloud Voice and Cloud Voice SIP-T Schedule to the General TermsPDF 321KB, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T SchedulePDF 289KB, You can find a copy of your General Terms inLarge Business and Public Sector. we provide you with a different set of standard terms. The following documents make up your contract for your Managed Services: -the Retail Connect Schedule to the General Terms found here; - theManaged Services Schedule to the General Terms found here; 1) one of the underlying network products (Associated Services) set out below; or, 2) for all other underlying network products, the terms can be foundhereor under Products on this BT Business Terms and Conditions page, Associated Services Annexes for Managed Service, Intelligent Connectivity with VMWare Service Annex PDF 236KB, BT Managed Firewall Security Service Annex PDF 350KB, Managed Embedded Security Controls Service Annex PDF 344KB, Managed Cloud Connect Service Annex PDF 171KB, BT Managed Endpoint Security Microsoft Service Annex PDF 232KB, BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule PDF 124KB, BT Managed Cloud Security (Zscaler) AnnexPDF 173KB, BT Managed Fortinet SD-WAN AnnexPDF 290KB. Several factors can affect your speed (such as distance to the street cabinet). How long does it take to get BTnet up and running? We may need to speak to you, so please include a daytime contact number as well. Conditions for BT Business ServicesPDF 174KB, Service Schedule for BT Business Mobile ServicePDF 371KB, Annex to the Service Schedule for BT Business Mobile ServicePDF 214KB, Service Schedule for BTnet (also marketed as Internet Connect UK)PDF 302KB, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet SecurityPDF 208KB, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoSPDF 0.99MB, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher SchemePDF 286KB, Business Email Lite powered by Microsoft Office 365PDF 220KB, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365PDF 204KB, Service Schedule for BT Office AnywherePDF 367KB, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level AgreementPDF 131KB, 0800/0844 number rental is subject toBT Inbound Contact UK Conditions, Contract for BTBusiness Service (BT IP Trunk) - Main ConditionsPDF 114KB, BT Business BT IP Trunk Service SchedulePDF 93KB, Your terms for our Calls and Lines Services. 5G coverage, plan and compatible device needed. No, you are free to purchase your own phone. *not 7 days after receiving your Hybrid Backup device. BT Business broadband 2023 Spring Offer Fibre 38 Broadband Only. on Make sure youre always connected with mobile, broadband, phone systems and more. Unfortunately you're using an unsupported browser. New customers only. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . Broadband only, but superfast! Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. All industries must align to the UK's telecoms evolution to digital so products are currently available now. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Get Fibre 38 for 19.95/month (was 29.95). Discover solutions that are built for your business, whatever you do. Please update it and try again. Please note that the Charges Schedule is no longer used. The following terms and conditions apply to BT Business Total Broadband products (legacy broadband products) (as set out in the terms and conditions) ordered on or before 14 September 2014. Log in to My Account to quickly view and download your bills. Small businesses have to keep every penny they spend under close scrutiny. 1. Further related information can be found onBT Global Services Terms and Conditions page. Can't send emails? I'm having problems with Cloud Voice Express, what can I do? Track the progress of faults you have reported 24/7. Get help cancelling call divert, forwarding and voicemail. This usually occurs a working day or two before the actual cease date - if that past the point of no return status was reached then I do not think anything can be done to stop it. Small and medium businesses Got up to 250 employees? Depending on what's available at your address you may still need to have a traditional phone line. Broadband providers dont advertise this, since every case gets judged on its own merits. To substitute a product on your order with a different product, we recommend that you add the new product to your order before removing the old one. The following documents make up your contract for BT Business Mobile Service: - the schedule and annexes that you can find below: - BT Business Mobile Schedule to the General Terms; - BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express; - On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment; - MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services: - any Statement of Requirements where you have ordered On Site Transmission Equipment; - If you have received a Charges Schedule at:General Terms on Global Services, - If you have not received a Charges Schedule at: General Terms dropdown above, Main Conditions Conditions for BT Business ServicesPDF 174KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 430KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 426KB, SIP Networks Annex to the BT One Phone SME SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SME SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SME SchedulePDF 165KB, MobileIron Cloud Service Annex to the BT One Phone SME SchedulePDF 169KB, One Phone Portal Annex to the BT One Phone SME SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SME SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SME SchedulePDF 157KB, Signal Assist Annex to the BT One Phone SME SchedulePDF 143KB, Recording Extra Annex to the BT One Phone SME SchedulePDF 158KB, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB, BT One Phone (this may be referred to as BT One Phone Corporate), BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 433KB, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 428KB, SIP Networks Annex to the BT One Phone SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SchedulePDF 166KB, MobileIron Cloud Service Annex to the BT One Phone SchedulePDF 170KB, One Phone Portal Annex to the BT One Phone SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SchedulePDF 158KB, Signal Assist Annex to the BT One Phone SchedulePDF 144KB, Recording Extra Annex to the BT One Phone SchedulePDF 158KB, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB, Service Schedule for BT One PhonePDF 436KB, Annex to the Service Schedule for BT One Phone BlackBerryPDF 331KB, Annex to the Service Schedule for BT One Phone MobileIron Cloud ServicePDF 331KB, Annex to the Service Schedule for BT One Phone for the BT One Phone PortalPDF 289KB, Annex to the Service Schedule for BT One Phone BT Signal AssistPDF 278KB, Annex to the Service Schedule for BT One Phone Recording ExtraPDF 210KB, Annex to the Service Schedule for BT One Phone Onsite Mobile NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Onsite SIP NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra]PDF 395KB, BT One Phone - Flexible Caller Line Identity (CLI) Extra Order FormPDF 290KB, Mobile Service (Business) - On or after 1st August 2016, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 297KB, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 295KB, BlackBerry Specific: Annex to the BT Business Mobile SchedulePDF 168KB, On Site Transmission Equipment: Annex to the BT Business Mobile SchedulePDF 174KB, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile SchedulePDF 173KB, BT Mobile Manager:Annex to the BT Business Mobile SchedulePDF 159KB, Mobile Data Secure Management (Wandera)PDF 245KB, Solution Terms for 4G Office Signal AssistPDF 163KB, BT Field Force Automation Purchased Equipment and Software SchedulePDF 206KB, BT Field Force Automation Support Services AnnexPDF 183KB, Conditions of Sale - Mobile DevicesPDF 283KB, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile DevicesPDF 121KB, Conditions for the Provision of Devices for Customer EvaluationPDF 119KB, Service Schedule for BT Mobile Device, Application, Content and E-Mail ManagementPDF 268KB, Appendix to the Contract for BT Business Mobile ServicePDF 224KB, Appendix to the Contract for BT One Phone ConnectPDF 379KB. Markp 0 Kudos Share Reply PatrickCoughlin Member In response to markp on 06-03-2017 03:44 PM Options 30-12-2019 Fix faults: Switch your device off and on again - it fixes most problems. It's a BT business account. If you move within the same exchange area you can move like for like in technology terms. TV license and latest Android, Window or iOS operating system required. Your service will stop 30 days after you cancel your service. Monday - Saturday. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. I am not sure on the switching processes as I am coming from a cable operator. Subject to having a Cloud Voice Express service with BT. I can't find the MiCloud User Portal link what should I do? To receive a free 60 minute site visit with your Halo package, you must select it at point of sale. Featureline, Featureline Compact, Featureline Corporate and Embark provide additional functionality including call-handling features and network features. BT_Net_CombinedDoc_01FEB2011 Non-material changes to Purchased Equipment terms effective from 1stJanuary 2021 can be foundhere. I need a dedicated secure fibre connection, above the standard option. If you are full fibre you could potentially have up to 900Mbps. If you have paid . A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property i.e. For our Cloud Phone, Cloud Voice and SIP Trunk customers See more Call and Lines Packages For our BT Business Call Essentials, BT Business Complete and BT Business One Plan customers See more SD-WAN Managed Meraki SD-WAN terms See more BT Wholesale Including the latest price lists and pricing updates See more Network Services Average speed boost based on tests showing median uplift of 20mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. However, if I didn't get a call back by 17:30hrs to call back because the department closes at 18:00hrs. How will I know if an engineer is needed? BT has the right to cease your number in certain circumstances. You can cancel the Amazon Prime Video Premier League subscription up to 23:59 on the 17 th October without charge. They also let you share pages with social media sites. Phone opening hours are: Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm Notification We'll always notify you when your contract ends. Offer ends 8 May 2023. If you can't find your terms listed here, please refer to the Legacy dropdown below. This could be due to compatibility with 3rd party products, but also that you are not yet in a full fibre area. Ofcom rules mean you can leave your provider without being penalised if you're not getting the broadband speeds you were promised when you entered the contract. BT Business broadband is ideal for businesses who need more from their internet service, such as powering VoIP phone systems, hosting websites, sharing files between locations quickly and securely, or keeping a large enterprise running harmoniously without dips in connectivity. Conditions for BT Business ServicesPDF 313KB, Conditions for BT OneBill OnlinePDF 103KB, Terms of use for My BT Business AccountPDF 484KB, Service Schedule for My BT Business Account - My Bill and AnalyticsPDF 277KB. Hybrid Backup and next day set connection. I agreed and proceeded to confirm my notice of termination. Most broadband contracts lock business customers in for a minimum term of 12 to 24 months. Its extremely simple; your smart hub and office extras are plug and play and instead of plugging a phone into a socket on your wall, you plug your phone into the back of the smart hub. Then edit the order and scroll to the bottom of the page and click the blue 'add basket' button. If you're a BT One Phone customer, please go tohow do I cancel a BT One Phone account. We are closing the company and we will be cancelling our direct debits. Well, no one called. Price excludes 20% VAT, 9.95 hub delivery charge and 10 broadband activation charge. We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Once you have the goods in your possession, you can apply for a returns number. The EULA constitutes a binding agreement between RingCentral UK Limited (or its designated Affiliate) and you. Please click on the links below for information on GDPR, our privacy policy and your compliance obligations: GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info. BT Business broadband 2023 Spring OfferFibre 38 Broadband Only. Youre restricted to one compensation claim during your contract term. These General Terms apply to your contract unless we: say otherwise in the entry for your service on this website or in your other contract documents; or To be eligible, you must report a fixed line failure in the correct manner. Our contracts are set up into three main parts to make it easy for you to understand. Do I get a discount on mobiles if I buy one of your bundles? BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. That's a 33% saving to buzz about. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Discover SME solutions I was advised to call in at 9 am and speak to them, despite them leaving a note to say that they are unable to push back the disconnection. Firstly, apologies about the lack of reply - I have been on leave and this should have been picked up sooner, so I apologise about that.
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